RBM of Atlanta

I recently purchased a CPO AMG GLC 43 4Matic from RBM of Atlanta and was assisted by Trevor Young and Darren Scholle. This was the absolute best buying experience I've ever had at a dealership, hands down. Trevor took the time to listen and understand what was really important to me, and gave me plenty of time to explore the other options on my list. And when the time came to put a deal together, the dealership was more than reasonable. I came away feeling like I was treated well and like I got a great deal, which I did. Plus, the after-sale care has been outstanding as well. Highly recommend these folks -- you can't go wrong!

My experience with the finance team at RBM of Atlanta, Inc. Mercedes Benz was extremely disappointing and unprofessional. After clearly discussing and agreeing on which bank my credit would be run through, Casey, the finance representative, ran my credit with a completely different bank without my consent. When it came back declined, no explanation was provided. Instead, I was immediately pressured to put more money down, despite having a 720 credit score. Casey then attempted to run my credit a second time after I clearly stated no. When David, the sales manager, came out, there was no empathy or attempt to resolve the issue. The conversation started with, “Well, you did fill out the credit application,” implying that gives them permission to run credit wherever they choose. That expectation was never discussed or disclosed. Casey was rude, dismissive, and unable to explain why any of this occurred. As a Mercedes owner, I expected transparency and professionalism. Instead, the finance department completely damaged what should have been a premium buying experience.

Eric was very helpful when I purchased my car. Eric and the Finance Dept. made the process so quick and pain free.