Albany Motorcars

I’ve been a customer of Albany Motor Car for about 25 years, and throughout all those years I’ve consistently been treated with respect. They have always done everything possible to make me happy as a customer, which is why I keep coming back. A few weeks ago, I had an unexpected issue with my two-year-old vehicle, and I feel it’s important to highlight how exceptionally well the situation was handled. John Padgett, General Sales Manager, managed the entire process with diligence, professionalism, and efficiency. He kept me informed every step of the way—often several times a day—and ultimately helped me end my lease and transition smoothly into a new one. John’s commitment, communication, and customer care truly stood out. I’m very grateful for his help and, God willing, I hope to remain a customer of Albany Motor Car for another 25 years. Thank you, John, and thank you Albany Motor Car. Jose Medina-Bairán, MD Valdosta, GA

Excellent service all around, I would refer anybody to buy a car from Albany Motorcars

Absolutely horrific customer service. Do not buy a vehicle from these guys. I recently purchased (4/27/2024) a certified Mercedes GLE 450 from this dealership, and my experience has been nothing short of disheartening. Not only did they fail to provide essential services promised during the sale, but their overall treatment and lack of responsiveness have been subpar. Firstly, at the time of purchase, I was assured that a spare key, a new set of windshield wipers and a trunk mat would be provided to me (the latter was part of the business negotiation). However, to my astonishment, these items have still not been sent to me, even though I was told that I ought to get them within 30 days from the day of purchase. The absence of these essentials not only reflects poorly on the dealership's commitment to customer satisfaction but also poses a safety concern given the importance of clear visibility through proper windshield wipers. Secondly, one of the main reasons I chose to purchase from a certified Mercedes dealership was the assurance of a thoroughly detailed interior. Unfortunately, upon pick up, I discovered that the interior of the Mercedes GLE 450 was far from being detailed ( and the sales rep, Jordan witnessed the lack of cleanliness). The neglect in cleaning the interior shows a lack of attention to detail and a disregard for maintaining the high standards expected from Mercedes. Furthermore, I have attempted to address these issues with Albany Motor Cars multiple times by calling and leaving messages for the GM but no response. I've been met with indifference, unresponsiveness, and delays in resolving the problems I encountered during the purchase. I plan on taking this matter to the corporate.