Albany Motorcars

Excellent service all around, I would refer anybody to buy a car from Albany Motorcars

Absolutely horrific customer service. Do not buy a vehicle from these guys. I recently purchased (4/27/2024) a certified Mercedes GLE 450 from this dealership, and my experience has been nothing short of disheartening. Not only did they fail to provide essential services promised during the sale, but their overall treatment and lack of responsiveness have been subpar. Firstly, at the time of purchase, I was assured that a spare key, a new set of windshield wipers and a trunk mat would be provided to me (the latter was part of the business negotiation). However, to my astonishment, these items have still not been sent to me, even though I was told that I ought to get them within 30 days from the day of purchase. The absence of these essentials not only reflects poorly on the dealership's commitment to customer satisfaction but also poses a safety concern given the importance of clear visibility through proper windshield wipers. Secondly, one of the main reasons I chose to purchase from a certified Mercedes dealership was the assurance of a thoroughly detailed interior. Unfortunately, upon pick up, I discovered that the interior of the Mercedes GLE 450 was far from being detailed ( and the sales rep, Jordan witnessed the lack of cleanliness). The neglect in cleaning the interior shows a lack of attention to detail and a disregard for maintaining the high standards expected from Mercedes. Furthermore, I have attempted to address these issues with Albany Motor Cars multiple times by calling and leaving messages for the GM but no response. I've been met with indifference, unresponsiveness, and delays in resolving the problems I encountered during the purchase. I plan on taking this matter to the corporate.

I regret to inform that, despite my initial review expressing dissatisfaction with Albany Motor Cars, the situation remains unchanged, and essential items promised at the time of purchase have not been provided even after eight months (since 4/27/2024). The promised spare key, new windshield wipers or reimbursement for the ones I had to purchase due to the poor condition of the ones that came with the certified car, and trunk mat are still pending, contrary to the assurance that they would be delivered within 30 days. Attempts to resolve these issues have been met with frustration, as the manager, despite over 20 voicemails and numerous texts ( proof in place) and requests for a callback, has not taken the initiative to address or rectify the situation except for sending me extra mats (which were provided at the time of purchase). The lack of responsiveness and indifference to customer concerns demonstrate a severe lapse in customer service. The subpar treatment and unfulfilled promises not only undermine the trust placed in a certified Mercedes dealership but also highlight the disconnect between customer expectations and the actual service provided by Albany Motor Cars. The disregard for maintaining the high standards expected from Mercedes, especially in terms of a detailed interior, further exacerbates the disappointment. Regrettably, I have been left with no choice but to escalate this matter to the corporate level, as the ongoing neglect from Albany Motor Cars demands a more serious intervention. #mercedesbenz #mercedespoorcustomerservice @mercedesbenz