Mercedes-Benz of Palm Beach

I want to pass on my sincere thanks to Jeffrey and all the staff at Mercedes Benz of Palm Beach.  I was considering purchasing a Mercedes from a local dealer in Palm Beach.  Given that I was purchasing remotely and wanted to avoid flying across country to inspect the car myself I asked Mercedes of Palm Beach to do a pre-purchase inspection.    Jeffrey explained the inspection process and exactly what was covered in the inspection.   At the completion of the process they sent multiple videos showing the condition of the car along with a detailed list of concerns and costs to repair.   This level of detail in the inspection allowed me to approach the selling dealership and have them make the necessary repairs at their cost.  The Mercedes dealership was extraordinarily patient in answering my many questions about the car.  The quality and completeness of the allowed me to move forward with the purchase with confidence. 

As a buyer of a 2021 AMG E63 sold as Certified Pre-Owned, my experience with Mercedes-Benz of Palm Beach raises serious questions about how this store handles CPO vehicles and customer resolutions. The car was delivered with: Non-functional radar/driver assist systems A dead/weak main battery that failed their own load test A right paddle shifter that didn’t work Another Mercedes-Benz dealer later found undisclosed collision repairs over $8,000 and an incorrectly installed radar sensor that could never have worked as fitted. MB Palm Beach did not disclose this history or the improper repair. When presented with documentation, the general manager verbally agreed to “make it right” and buy the car back—but to this day he: Will not put the buyback amount in writing Will not sign a written agreement Will not specify payment timing in writing They insist on taking possession of the car first with no documented terms, even though the problems began with how this dealership represented and certified the vehicle. For anyone considering a CPO vehicle here, my advice is simple: either, do not buy from here or get everything in writing and consider having the car evaluated by another Mercedes-Benz dealer before you finalize the deal.

collision shop does not do professional work for a simple scratch on the bumper the estimate went from 6500 to 2700 they left overspray all over the car and compound in the bumper the car was sent back and returned in a similar fashion frankly this is pathetic from a mercedes dealer