Mercedes-Benz of Palm Beach

As a buyer of a 2021 AMG E63 sold as Certified Pre-Owned, my experience with Mercedes-Benz of Palm Beach raises serious questions about how this store handles CPO vehicles and customer resolutions. The car was delivered with: Non-functional radar/driver assist systems A dead/weak main battery that failed their own load test A right paddle shifter that didn’t work Another Mercedes-Benz dealer later found undisclosed collision repairs over $8,000 and an incorrectly installed radar sensor that could never have worked as fitted. MB Palm Beach did not disclose this history or the improper repair. When presented with documentation, the general manager verbally agreed to “make it right” and buy the car back—but to this day he: Will not put the buyback amount in writing Will not sign a written agreement Will not specify payment timing in writing They insist on taking possession of the car first with no documented terms, even though the problems began with how this dealership represented and certified the vehicle. For anyone considering a CPO vehicle here, my advice is simple: either, do not buy from here or get everything in writing and consider having the car evaluated by another Mercedes-Benz dealer before you finalize the deal.

collision shop does not do professional work for a simple scratch on the bumper the estimate went from 6500 to 2700 they left overspray all over the car and compound in the bumper the car was sent back and returned in a similar fashion frankly this is pathetic from a mercedes dealer

From the moment I arrived at the dealership, I was greeted warmly and treated with genuine respect. My sales associate, Sunil, went above and beyond to make sure I had the best experience possible. The entire team was filled with kind, professional individuals who clearly value excellent customer service. Frank, the manager, was incredibly nice and readily available to answer any questions or concerns I had. I also had a fantastic experience with Hector in finance—he explained everything clearly, was extremely knowledgeable, and made me feel confident and comfortable throughout the entire process. Even though I have several Mercedes dealerships closer to me, I would gladly drive out of my way to return to this one. It was truly a five-star experience from start to finish.