14199 Pines Blvd
Hollywood, FL 33027

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Sales: 888-817-4717

Used Cars: 888-567-6437

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Reviews of Mercedes-Benz of Pembroke Pines

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

1693 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The most unpleasant experience ever.

Reviewed by Mrle June 14, 2024

The most unpleasant experience ever. My 11 am appointment was delayed until 11:45 am, the person supposed to check me in was nowhere to be found, so someone else had to assist me. After my car was finished, I was told to wait for a car wash, which took several hours. Eventually, I found out that the service had closed and I had to come back the next day to pick up my car, without any prior notification. I observed employees arguing loudly with each other, creating a very uncomfortable atmosphere. I have no intention of returning to this dealership. Additionally, the Service B package costs $1600, which seems quite steep. I would expect better customer service and professionalism for that price.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Jairo was very helpful showed me all the cars in my

Reviewed by sheezanJune 14, 2024

Jairo was very helpful showed me all the cars in my budget. Given me good deal. I will recommend him to anyone needs Mercedes. Thanks you

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hello Sheezan, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

It was a pleasure talking to Jairo again, he help a us

Reviewed by jsafontsJune 12, 2024

It was a pleasure talking to Jairo again, he help a us when we needed

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi, we are so pleased you enjoyed your visit to Mercedes-Benz of Pembroke Pines! Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Pembroke Pines

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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