Mercedes-Benz
New Car Dealership in Wilmington, DE
Overall Rating
4.7/5
Read dealer reviews
The Mercedes-Benz of Wilmington Promise:
1.To provide consumers with an automotive retail experience based on relationship building, trust, respect and friendly communications.
2.To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
3.To provide our customers with an automobile that is safe and comfortable.
4.To surpass the highest levels of customer satisfaction
5.To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.
If you're looking for service for your new Mercedes-Benz, Mercedes-Benz of Wilmington's trained mechanics can help keep your new car running like new. So give them a call!
Mercedes-Benz of Wilmington Reviews
Overall Rating
4.7/5
203 out of 213 people recommended this dealer
Complaint
Reviewed by Mike Manley
in PA
May 22, 2020
BE AWARE! DO NOT DEAL WITH THIS DEALER!!
I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my car came with missing options and I let it go as they did not try to resolve the situation. I was waiting for that car for 5 months. This time when I received my new car on May 15th, 2020, I discovered that I've been sold a lemon, the car was painted and this was supposed to be a BRAND NEW vehicle. Very sloppy and unprofessional work was performed (as per authorized Mercedes Benz body shop, report, pictures and videos are available). There are spray paint marks all over the trunk rubber strips and on the top of the trunk interior fabric, bumper sensors over painted. Top portion of the rear left quarter is blended with stains. That's what really indicated and initiated the investigation that was already completed. I immediately contacted Dealer, Mike Manley who introduced himself as a GM. In all reality, per MB USA (complaint filed as well, accepted, case number was issued) this gentleman is registered as a sales manager. Mr. Manly instead of trying to resolve the issue or at least look into it, NICELY OFFERED ME TO HAVE A NICE DAY AND HUNG UP THE PHONE. To date dealership did not make any attempts to contact me regarding resolution. Stay away!
Disappointing considering it was a dealership
Reviewed by Sarah
in Maryland
September 02, 2019
I would not recommend this dealership to anyone. I had a bad experience there. Dishonest and bad car fax report.
Just like anywhere, there are some bad eggs and good eggs. Thanks to those who were helpful and genuine.
Could the company have done things VERY differently to create a positive experience? Absolutely.
Did they? NO.
In general, it’s about stepping up and doing the right thing. Make the custom happy.
Great Service
Reviewed by Denise Bowie
in Bear, DE
February 01, 2019
The Sales Consultant was very knowledgeable and attentive to my needs. He did not apply a lot of pressure during the research and buying process which was appreciated.
