3801 Lancaster Pike
Wilmington, DE 19805
Sales: 877-390-8842
Used Cars: 888-251-2110
Sales Department
Sun | Closed |
Mon | 9:00am – 6:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 6:00pm |
Thu | 9:00am – 6:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 4:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 6:00pm |
Tue | 7:00am – 6:00pm |
Wed | 7:00am – 6:00pm |
Thu | 7:00am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | 7:00am – 2:00pm |
See all dealerships near Wilmington, DE that carry Mercedes-Benz
Overall Rating:
4.7 (out of 5)
94% recommend this dealer
217 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Don't bother
Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business.
Maximum rating = 5
Terrible service
I do not recommend this place.The sales person Alissa Facciolo is very rude and unprofessional. Also, their service is very terrible. Not any luxury experience you want at all.
Maximum rating = 5
Beware
We bought a 2018 MB GLE 350 in June of 2018. It was a loaner car with 9000 miles on it. I recently went to a Cadillac dealer looking to trade it in. To my shock and anger, I was informed that the MB had a negative Carfax report as it had been in an accident in November, 2017, but not reported to Carfax until June 13, 2018 the exact date we purchased the car. It cost me $5000 on trade.
Maximum rating = 5
The Mercedes-Benz of Wilmington Promise:
1.To provide consumers with an automotive retail experience based on relationship building trust respect and friendly communications.
2.To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
3.To provide our customers with an automobile that is safe and comfortable.
4.To surpass the highest levels of customer satisfaction
5.To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.
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