3801 Lancaster Pike
Wilmington, DE 19805

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Sales: 877-390-8842

Used Cars: 888-251-2110

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Mercedes-Benz of Wilmington

Overall Rating:

4.1 (out of 5)

91% recommend this dealer

1798 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They dont listen and under estimate someones buying power

Reviewed by Jujuan #1February 08, 2024

They dont listen and under estimate someones buying power based on the appearance and or race

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Took my GLA in for a check engine light.

Reviewed by thez36dezDecember 29, 2023

Took my GLA in for a check engine light. The invoice for the diag only mentioned the cause of the check engine light as a sort of side note while the $5375 estimate on the invoice was for something completely different but supposedly the repair that was needed. Took my car with its intermittent check engine light elsewhere. Code for the check engine light was the only issue! Repair + labor cost me $224. I had no communication issues at all with the staff. The service advisor, Scott, appeared empathetic when he handed me the invoice with est cost and the explanation. So I believe they were either trying to really get over on me or their techs are just repair guys and incapable of diagnosing cars. Neither is acceptable.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

1. Unprofessional behavior that I encountered from the

Reviewed by SriAugust 28, 2023

1. Unprofessional behavior that I encountered from the service manager. Cheating, Robbery, and scam. 2. There is NO invoice transparency. Overcharged than what they quoted initially for the services performed. 3. Mishandling of a $100 coupon. They did not honour their own coupon. I blindly believed them if the coupon was applied properly and taken care of. I verified/reviewed the invoice after making the payment using a credit card and realized $100 coupon was not applied correctly. Immediately, I asked the service advisor about the $100 coupon that they applied partially. He said a cheque would be given to me and the amount cannot be put back on the credit card as the sale is already closed. Although I agreed. Then his service manager came out and started yelling at me that the actual service cost was far more than what I did see on the invoice. If so, he could have put up that info/cost on paper first upfront before asking me to swipe my credit card while explaining the invoice. Robbery, Ridiculous and Cheating.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Wilmington

The Mercedes-Benz of Wilmington Promise:
1.To provide consumers with an automotive retail experience based on relationship building trust respect and friendly communications.
2.To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
3.To provide our customers with an automobile that is safe and comfortable.
4.To surpass the highest levels of customer satisfaction
5.To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.

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