Mercedes-Benz of Wilmington in Wilmington including address, phone, dealer reviews, directions, a map, inventory and more

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Mercedes-Benz of Wilmington

Mercedes-Benz New Car Dealership in Wilmington, DE

3801 Lancaster Pike
Wilmington, DE 19805

Get Directions

Sales: 877-390-8842

Used Cars: 888-251-2110

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm
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Reviews of Mercedes-Benz of Wilmington

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

217 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don't bother

Reviewed by Andy from Atlantic City, NJDecember 07, 2021

Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Terrible service

Reviewed by SL from NewarkAugust 27, 2021

I do not recommend this place.The sales person Alissa Facciolo is very rude and unprofessional. Also, their service is very terrible. Not any luxury experience you want at all.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Beware

Reviewed by Butch from Salem, NJAugust 09, 2021

We bought a 2018 MB GLE 350 in June of 2018. It was a loaner car with 9000 miles on it. I recently went to a Cadillac dealer looking to trade it in. To my shock and anger, I was informed that the MB had a negative Carfax report as it had been in an accident in November, 2017, but not reported to Carfax until June 13, 2018 the exact date we purchased the car. It cost me $5000 on trade.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Wilmington

The Mercedes-Benz of Wilmington Promise:
1.To provide consumers with an automotive retail experience based on relationship building trust respect and friendly communications.
2.To surpass the customer's expectations with the highest level of customer service and win their lifetime loyalty.
3.To provide our customers with an automobile that is safe and comfortable.
4.To surpass the highest levels of customer satisfaction
5.To provide the highest quality repair and maintenance service while striving to repair the vehicle right the first time.

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Mercedes-Benz

A-Class, C-Class, CLA 250, E-Class, GLA 250, GLB 250, GLC 300, GLE 350, GLS 450
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