Mercedes-Benz of Wilmington

Unprofessional service, mishandled paperwork, excessive credit pulls—left with expired tags and no real help.

I’d rather send my car to Joe Blow garage than to this place. I took the car just for a battery change, the bill came out to $1009.00 just for a stupid battery and calibration,. When l drove home, the car drove like an old truck, brakes were not calibrated, the driver’s seat which’s supposed to move front and back when you get in the car was not working, the car was shaking although l paid $225 for calibration, non was done. When l went back and told them about it, they were argumentative when l asked to talk to the manager, he was the nastiest person ,and refused to listen to my complaint. and gave me the keys back and literally asked me to leave. They screwed up my car that has less than 22,000 miles and refused to fix their damage. They are rip-offs nasty manager. Hope the owner of that place read this review. , ,

had a deeply upsetting experience at this dealership due to the unprofessional and offensive behavior of the manager, Brad. From the moment he interacted with me, he carried an air of arrogance and superiority, treating me with blatant disrespect. His attitude made it clear that he judged me based solely on my appearance or background — something that no customer should ever have to face. His behavior felt discriminatory, dismissive, and entirely inappropriate for someone in a leadership position. In sharp contrast, the salesperson Wyatt was polite, respectful, and helpful throughout, which only highlighted how unacceptable Brad’s conduct truly was. Brad’s behavior not only ruined what could have been a positive experience, but also raised serious concerns about how this dealership treats people who don’t fit a certain image. I strongly urge upper management and ownership to take a hard look at how their leadership is reflecting on their business. No customer should be made to feel insulted, judged, or unwelcome. Though in the time we were getting out Drew from dealership approached us trying to lighten the situation promised to reach out on monday let us see how he does