Mercedes-Benz of New London

I’ve spent nearly $13K this year on certified service for my 2011 E350 at Mercedes-Benz of New London CT, now facing a split seat seam—a known issue among MB-Tex interiors. I’ve reached out for a goodwill repair but haven’t heard back. Hoping @MercedesBenzUSA or the dealer can help resolve this fairly.

Great Automobile Dealership with uncanny potential for new vehicle owners at an awesome location. Thanks

WARNING!!! I’ve driven Mercedes for decades & the New London, CT dealership sets a low for customer service, transparency, trustworthiness & professionalism. They misdiagnosed the problem with my vehicle & gave me a laundry list of items they needed to fix. When the problem was found to be something completely different & the car was totaled, they refused to release my vehicle to my insurance co until I paid them $6000! They also refused to take photos or write a report for my insurance, eventually demanding twice their hourly rate to do anything at all! They are petty. I was informed on Monday my vehicle had been totaled. I got a call from Tracy at Mercedes NL Monday, telling me she had known since the previous Friday & was charging me $160 pd storage fee for the days before I was even notified! Do you like the way Mercedes treats you with respect, offers a nice complimentary loaner car & go out of their way to create a smooth experience?? Then NEVER TRUST NL MERCEDES!! They are a detriment to the brand. I’ve just purchased a brand new Mercedes SUV & I went to a neighboring town to do so. I will never give these people another dime & I warn you not to either. They nickel and dimed me for a few thousand & threw away an opportunity to make much more from the sale of a new car. Even my insurance co said they had never dealt with a less professional or more money grubbing repair shop as New London Mercedes. They are THE WORST!!