Mercedes-Benz of New London in New London including address, phone, dealer reviews, directions, a map, inventory and more

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488 Colman St
New London, CT 06320

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Sales: 860-245-6285

Used Cars: 860-245-6283

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mercedes-Benz of New London

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

5 (out of 5)

175 out of 176 people said they would recommend this dealer

5 (out of 5)

Easy! Great! Friendly! Accommodating!

Reviewed by Dawn Segar in Old Saybrook, CTApril 30, 2021

Christopher Larkin was great! The whole dealership is great! Always VERY easy to deal with- but also very accommodating. Highly recommend not only the dealership - but also, Christopher Larkin, our sales associate. My husband has a very busy schedule- we did not set foot into the dealership until we came in to sign the papers. We have bought cars there previously and had no concerns about conducting the entire transaction via text and a couple of phone calls. Our experience could not have been Any better.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great experience with this dealership

Reviewed by Alex in Springfield, VAJanuary 29, 2021

I normally don't buy used cars from dealerships because of the cost vs buying from private seller, but they happened to have a rare car that I wanted. I sent an email after hours and Mark Carofano responded promptly the next morning. They were very reasonable in the negotiation process and never tried to gouge me at any point. They even took care of a few maintenance items before handing me the car! Mark was extremely responsive and professional. When I got there he had everything ready and gave me some Mercedes swag. At no point did I feel like I was being pressured at a typical dealership. It was a very warm and relaxing atmosphere. They had ordered pizza for the staff that day and he offered me a slice. He made it feel like it was a family business! I flew to pick up my car and had a 7 hour drive and they made it totally worth the travel. Katie the finance manager was also extremely pleasant and easy to talk to! She made the paperwork process seem, well seemless! Sometimes you see 150 reviews at all 5 stars and you think well this is probably fake but the you experience it for yourself and understand how they got these ratings. This is the first and probably last review I'll ever leave for a dealership and I'm glad it was for Mark, Katie and Mercedes of New London.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

sales girl

Reviewed by paula free in andover ct 06232August 22, 2018

I had a awesome experience buying my new car. Sales girl Chelsea was understood what I wanted. Everything was explained to me all the options that will have and more.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Mercedes-Benz of New London

Mercedes-Benz of New London has been proudly serving all of southeastern Connecticut for 28 years. We are exclusively Mercedes Benz and it is our passion to represent the brand. We are a family-owned dealership. Our team members possess a total of 330 years of Mercedes Benz experience. Thank you for considering us for your next automobile purchase.

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