Mercedes-Benz of Fairfield

I purchased a 2025 Sprinter Cargo Van and was extremely disappointed with the overall sales and post-sales experience at this dealership. The process was far more stressful and time consuming than any of my prior purchases at other luxury vehicle dealerships. My salesperson, Giles Browett, knew I was unhappy with the experience and offered a set of floor mats as an apology. At the same time, he requested as a personal favor that I leave him a good review, emphasizing how much he needed it. Despite being extremely unhappy, I felt sorry and agreed. However, the mats never arrived, and after leaving weekly voicemails for nearly two months, he neither returned my calls nor mailed the mats. The finance department has been equally unprofessional. On the day of purchase, I was not given the final paperwork because the DMV representative had already left for the day and the finance person admitted he did not know how to complete the process. I was told the paperwork would be finalized and emailed to me. Nearly two months later, I still do not have it despite repeatedly requesting copies and leaving multiple voicemails that have gone unanswered. This consistent lack of communication and accountability is unacceptable. Customers should not have to chase down basic promises or be ignored after such a significant purchase. I hope this review reaches corporate management, as it reflects poorly not only on the individuals involved but on the dealership as a whole

I purchased a 2025 Sprinter Cargo Van and was extremely disappointed with the overall sales and post-sales experience at this dealership. The process was far more stressful and time consuming than any of my prior purchases at other luxury vehicle dealerships. My salesperson, Giles Browett, knew I was unhappy with the experience and offered a set of floor mats as an apology. At the same time, he requested as a personal favor that I leave him a good review, emphasizing how much he needed it. Despite being extremely unhappy, I felt sorry and agreed. However, the mats never arrived, and after leaving weekly voicemails for nearly two months, he neither returned my calls nor mailed the mats. The finance department has been equally unprofessional. On the day of purchase, I was not given the final paperwork because the DMV representative had already left for the day and the finance person admitted he did not know how to complete the process. I was told the paperwork would be finalized and emailed to me. Nearly two months later, I still do not have it despite repeatedly requesting copies and leaving multiple voicemails that have gone unanswered. This consistent lack of communication and accountability is unacceptable. Customers should not have to chase down basic promises or be ignored after such a significant purchase. I hope this review reaches corporate management, as it reflects poorly not only on the individuals involved but on the dealership as a whole

JD Mendez did an outstanding job handling the unusual circumstances of my visit. In the end my vehicle was serviced well and I’ll be back.