Envision Mercedes-Benz of West Covina

Great service and smooth transaction all the way. Very happy with my car and our sales person. The Used Car Manager was awesome and very kind. We Weill sure be back

HORRIBLE CUSTOMER SERVICE. I was lied to each time I spoke to someone and the manager Gev smh. Some dealers feel like because it supposed to be a shortage of cars on the way

Sales managers insults customer This a complaint against Tao Zhu a Sales manager at Mercedes Benz West Covina. He is very unprofessional. He is arrogant and rude. He insulted my wife when my wife was asking questions trying to understand her options about leasing or buying. My wife was talking to her friend on the phone for advice for her buying or leasing decision. He started mocking my wife for asking her friends for advice and laughed at my wife's face while doing so.  After getting insulted, we decided to leave. As we were leaving, my wife was holding on to the papers with the cars Information and leasing and purchasing information that the sales associate gave us when he grab those papers away from my wife's hand saying these are not yours.  My wife had already decided to get a new Mercedes Benz today. She loves Mercedes benz. It's her dream car. Getting the car today was a sure thing. The only question was whether to buy or lease. Tao Zhu's unprofessionalism, arrogance and rudeness made sure that we will never do business with Mercedes Benz West Covina again.