5400 Van Nuys Boulevard
Van Nuys, CA 91401
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Van Nuys, CA that carry Mercedes-Benz
Overall Rating:
4 (out of 5)
74% recommend this dealer
315 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I was sold a 2018 MB GLS550 that never went through their
I was sold a 2018 MB GLS550 that never went through their re conditioning process with over $10k in repairs needed. I tried to resolve this through their dealership attorney but got no where. So now we are headed to court.
Dealer Response
Hi Tony, we’re sorry to hear you’re disappointed with your experience. We’d welcome the opportunity to speak with you directly and review your concerns. Please feel free to contact our Guest Relations Manager, Ferni Garcia, at fernandagarcia@lithia.com at your earliest convenience.
Maximum rating = 5
I bought my A220 from Mercedes-Benz of Van Nuys in
I bought my A220 from Mercedes-Benz of Van Nuys in 2023—worst car-buying experience ever. The car was dirty, had broken parts, and the CPO checklist was never signed or completed. My advisor, Cristiano, stopped responding, and the service team ignored me for months. I was told I had a 5-year warranty, but it was actually 1 year and had already expired. Even after multiple repairs and over $2,700 in issues, I still have no warranty paperwork. I love my car, but I regret giving this dealership my business.
Dealer Response
Hi Allison, thank you for taking the time to share your feedback with us. We’re sorry to hear you’ve had a disappointing experience and would like the opportunity to connect with you directly to review everything further. Please feel free to reach out to our Guest Relations Manager, Ferni Garcia, at fernandagarcia@lithia.com. We appreciate your time and the chance to follow up.
Maximum rating = 5
Daniel Robson was the best!
Daniel Robson was the best! He made sure our two car leases were handled with care and met all our expectations. I will return to the dealership for my service and next car if Daniel is there!
Dealer Response
Thank you for the fantastic review! We're thrilled to hear that Daniel provided exceptional service during your leasing experience. We look forward to welcoming you back for your next car or service appointment!
Maximum rating = 5
Our Mercedes-Benz dealership has been family-owned and -operated for more than 60 years now, and over that time we’ve finely crafted our business processes to match what exactly it is you need. From stress-free Mercedes-Benz financing to a huge selection of new Mercedes-Benz luxury cars, we offer you a streamlined experience from the moment you enter our showroom. Our Mercedes-Benz service center is also your top resource in LA County for professional Mercedes-Benz repairs and maintenance, so schedule an appointment online to get your car in the shop. No matter what you need, Keyes European can help!
Find out what your used car is worth with our appraisal tool.