5400 Van Nuys Boulevard
Van Nuys, CA 91401
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Van Nuys, CA that carry Mercedes-Benz
Overall Rating:
3.8 (out of 5)
73% recommend this dealer
318 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Sleezy sales tactics and unethical sales pitch is what i
Sleezy sales tactics and unethical sales pitch is what i experienced. Stay away from the Tent David duo. They will lie shamelessly and change the quote on you last minute and claim that it is a software glitch. The lack the common sense of figuring out that if they are using a faulty software to estimate pricing then they dealership shall be liable for a class action. Whereas, they are more than likely making false claims which also makes their sales pitch unethical and a fraud. After giving me a quote on paper, claiming no haggle upfront pricing and verifying in writing multiple times, they wasted my time with their shamelessly and claimed that the software was at fault and they had to do a new quote which was $3K higher. These salesmen are a blemish on the Mercedes brand.
Dealer Response
Thank you for sharing your feedback with us, Sakayani. We’re sorry to hear your experience did not meet your expectations. We aim to provide transparent pricing and a straightforward process for every guest, and it is disappointing to learn you felt otherwise. Your comments are important and will be reviewed internally. If you’re open to discussing this further, please reach out to Ferni Garcia at fernandagarcia@lithia.com.
Maximum rating = 5
Buyer be ware.
Buyer be ware. This dealership has really gone down the hole. The sales staff uses unethical tactics and after wasting your time try to increase the price last minute. The tactic is to sneak in additional pricing after the customer has already invested time and is excited about the car. They will also try to give you a quote first and then claim that there was a software error in their system to try to increase the price. Do not waste your time with them.
Dealer Response
Thank you for taking the time to share your experience. We’re very sorry to hear that you felt the process lacked transparency. What you described is not reflective of the honesty and clarity we strive to provide. We take feedback like this seriously and would appreciate the opportunity to review what happened. Please reach out to Ferni Garcia, Guest Relations Manager, at fernandagarcia@lithia.com so we can address your concerns directly.
Maximum rating = 5
Bad coustmer service i don’t recommend this dealership
Bad coustmer service i don’t recommend this dealership took them 6 hours not even worh drive there
Dealer Response
Thank you for bringing this to our attention, Sonu. We're sorry to hear about the delay you experienced. We strive for excellent service and will review this to help prevent similar issues. If you would like to discuss your experience further, please reach out to Ferni Garcia, Guest Relations Manager, at fernandagarcia@lithia.com.
Maximum rating = 5
Our Mercedes-Benz dealership has been family-owned and -operated for more than 60 years now, and over that time we’ve finely crafted our business processes to match what exactly it is you need. From stress-free Mercedes-Benz financing to a huge selection of new Mercedes-Benz luxury cars, we offer you a streamlined experience from the moment you enter our showroom. Our Mercedes-Benz service center is also your top resource in LA County for professional Mercedes-Benz repairs and maintenance, so schedule an appointment online to get your car in the shop. No matter what you need, Keyes European can help!
Find out what your used car is worth with our appraisal tool.