Mercedes-Benz of Valencia

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins. BTW - the Sales Representative I worked with was great. His name was Raffi. However, my experience at Mercedes Benz Valencia was ALARMING. The Finance Director is a nightmare. In completing the contract, he used the wrong vehicle information not only for the vehicle I was trading in, but also for the vehicle I was buying. They sent me home with incorrect paperwork adhered to my windshield and expired plates. The whole next day was spent fielding calls and Docusign emails to complete a new contract. Still, the VIN in the paperwork I have on the windshield does not match the VIN of the vehicle I bought, which still puts me in a precarious situation if I am pulled over. Also, it took several additional calls for me to get temporary paper license plates to put on the vehicle as I am waiting for the DMV to send the new registration. ALL OF THIS SHOULD HAVE BEEN SQUARED AWAY BEFORE I DROVE OFF THE LOT. BUT HERE IS THE SCARIEST PART. The vehicle I purchased had been serviced by the Mercedes Benz Service team. They installed brakes. NEGLIGENTLY. The driver’s side rear caliper was not put on correctly. The whole unit detached from the assembly while I was driving. Luckily, I was traveling alone and only at about 20 miles per hour at the time and was able to take action to stop without killing myself, my family, or thankfully anyone else. Can you even imagine the tragedy that could have occurred? Bottom Line: Purchase your next vehicle somewhere else! This dealership is unorganized and DANGEROUS!

Let’s begin by saying this is not in any way sour grapes. I purchased the vehicle I wanted at the price I wanted, at the financing rate % I wanted, for the length of loan term I wanted, and the monthly payment I wanted. Additionally, I got the value I was seeking for my trade in vehicle. All wins. BTW - the Sales Representative I worked with was great. His name was Raffi. However, my experience at Mercedes Benz Valencia was ALARMING. The Finance Director is a nightmare. In completing the contract, he used the wrong vehicle information not only for the vehicle I was trading in, but also for the vehicle I was buying. They sent me home with incorrect paperwork adhered to my windshield and expired plates. The whole next day was spent fielding calls and Docusign emails to complete a new contract. Still, the VIN in the paperwork I have on the windshield does not match the VIN of the vehicle I bought, which still puts me in a precarious situation if I am pulled over. Also, it took several additional calls for me to get temporary paper license plates to put on the vehicle as I am waiting for the DMV to send the new registration. ALL OF THIS SHOULD HAVE BEEN SQUARED AWAY BEFORE I DROVE OFF THE LOT. BUT HERE IS THE SCARIEST PART. The vehicle I purchased had been serviced by the Mercedes Benz Service team. They installed brakes. NEGLIGENTLY. The driver’s side rear caliper was not put on correctly. The whole unit detached from the assembly while I was driving. Luckily, I was traveling alone and only at about 20 miles per hour at the time and was able to take action to stop without killing myself, my family, or thankfully anyone else. Can you even imagine the tragedy that could have occurred? Bottom Line: Purchase your next vehicle somewhere else! This dealership is unorganized and DANGEROUS!

They told me they did not like to deal with out of state buyers because it's too much hassle with getting the car loaded on the transport, and inspection, etc. They would not negotiate because I am out of state. Used Car manager will not return my calls or emails. What a dud !