4500 Stevens Creek Blvd
San Jose, CA 95129

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Sales: 866-878-8024

Used Cars: 888-650-6189

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Reviews of Mercedes-Benz of Stevens Creek

Overall Rating:

4.4 (out of 5)

91% recommend this dealer

2544 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Financial Service Representatives are unusually

Reviewed by Chester from San Jose, CAJanuary 31, 2026

Financial Service Representatives are unusually aggressive, at times, answering questions disingenuously and tangentially with misdirection. Be prepared for an emotional and psychological assault when finalizing purchases or lease agreements regarding optional protection or service packages.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had a great experience from start to finish.

Reviewed by Francis Galang from Santa Clara, CAJanuary 30, 2026

I had a great experience from start to finish. The check-in process was smooth, communication with James Duffer was clear and timely throughout and everything went seamlessly all the way through to picking up my car. I really appreciated how easy and well-organized the whole experience was.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Stephen was a great service advisor, he made sure I

Reviewed by WonderwomanJanuary 23, 2026

Stephen was a great service advisor, he made sure I understood the issues with the car and got the issues resolved very quickly in a timely manner. Really appreciate his help and will come back for future car maintenance. Thank you!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Stevens Creek. If you ever need help, just give us a call. Happy motoring!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of Stevens Creek

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Ready to buy? Get a price quote before visiting the dealership.

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