Mercedes-Benz of Pleasanton in Pleasanton including address, phone, dealer reviews, directions, a map, inventory and more

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5885 Owens Drive
Pleasanton, CA 94588

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Sales: 925-271-5931

Used Cars: 925-264-4095

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 5:00pm

Reviews of Mercedes-Benz of Pleasanton

Overall Rating:

2.9 (out of 5)

44% recommend this dealer

25 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

David Lin and cheap sales tactics

Reviewed by M from Pleasanton, CAAugust 16, 2021

This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What if I gave it to you at any price, still don't want it?" All that is ok, we are used to cheap salesman tactics. Even though it's a new era where sales have progress to honesty and integrity. These tactics are what you would expect at a corner used sales car lot. All that aside 2 major issues really stood out. David Lin proceeds by stating my wife and I don't live at the same address!? Really, have some self dignity! Then David Lin tosses my driver's license back at me where it slides and hits the floor! After handing David my license how dare he throws it back. I understand he may be hungry for his commission but not every car sales end with buying add ons.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

BE CAREFUL THEY ARE NOT A HONEST OR REPUTABLE DEA

Reviewed by Rodney Blumenstein from Seattle,WAJune 04, 2021

THIS DEALER LIES AND CHEATS PEOPLE BE CAREFUL. I usually do not file complaints but this dealer lied to me about the car I bought. When I called about it I was hung up on by the sales manger. I was cheated by them in reference to multiple issues. I purchased a Certified pre owned SL 400 and was told they put four new tires ion the car. They looked very clean and I trusted the dealer because I could not imagine they would lie. I have had Mercedes cars for thirty years and always found their dealers honest. It is 8,000 miles later, when I had the car serviced by another dealer I was told the tires where never changed and I needed new tires for $2,200. There where a few other issues but the they blatantly lied about putting on all new tires. We where very clear that I would not purchase the car without new tires and they assured me they where new.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

sprinter

Reviewed by Anthony from New YorkMarch 26, 2021

MARK WASHINGTON Sprinter Sales Manager ,VIRGIL CANSECO Sprinter Sales Associate not professional people , rude workers , i waist my time and they sold sprinter to other customer

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Pleasanton

The Mercedes-Benz Dealer You Can Count On

We're the kind of Mercedes-Benz dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.

It's a lot to wrap your head around but at Mercedes-Benz of Pleasanton we do our best to make the car buying experience an easy one. We're the kind of Pleasanton CA car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Pleasanton CA Mercedes-Benz dealer that strives for 100%

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