Mercedes-Benz of Oxnard

One of the worst dealerships. Avoid going there and be aware of what they say and offer. I bought certified pre owned 2024 GLS in August the 2nd. They posted it as certified and passed 138 points of inspection. I took a test drive and the AC wasn't working. The sales rep "Mario Lopez" said he is surprised about that and took it to the maintenance. The maintenance said it was low on freon. I asked to double check for any leaks or compressor issues and provide paperwork saying they went through testing and checking process. I paid what they asked for and the general manager "Sean" agreed to do that. Sean said this will take few days and the vehicle will be delivered at my place in 4 days. The kept the car for a week without anyone calling me. I called everyday to check if the car has been checked and fixed, didn't get an answer. Called Mario, Sean, Alfonso from finance department, and maintenance. All of them said will check and call you back. No one called back. After one week, I received the vehicle and the AC wasn't working. They provided paperwork from maintenance saying was check and working properly. I took it to different dealership in San Diego at the same day I received it from Oxnard. They checked it and found leak in the AC valve. They replaced it and fixed the issue. It took me two weeks to get the car working properly. They are dishonest when they said certified as you cannot certify it with AC issue. They told me this car was used as a loaner car and the service manager was using it personally!!! I haven't received my free SiriusXM subscription yet. I asked for it many times but no luck.

Very disappointed in the service department. When I called to make annual service appointment. I was not aware my car warranty expired. Took my car for an oil change. When I checked in, they never told me there would be a charge for my visit. After my car was complete I was told I owed 400.00. I questioned why I was being charged. I was told they told me when I made my appointment that my warranty expired. They absolutely never said anything because I would have asked how much my service would cost and would NEVER agree to a $400.00 oil change and car wash. Very disappointed that I never got notification from Mercedes of my warranty expired and that I was lied to by service department that they told me ahead of time. Updated Review: Mercedes Manager, Matt Kelleher, immediately called me after receiving my email and my concerns. Matt apologized and we agreed upon a resolution that was satisfactory to my original complaint. I was very impressed that Matt called me on a Sunday within an hour of me sending the email. This is great customer service acknowledging in a timely manner. Thank you Matt!

Wish there was an option for no stars. This dealership tried a bait and switch with trying to tack on additional hidden fees under the premise of “dealer installed options” for an upholstery protectant. When confronted the sales rep Hugo and acting manager, Charles admitted they quoted a price that they could not honor after arriving in-person. Save your time and avoid this dealership at all costs.