Fletcher Jones Motorcars

From the beginning we had our eyes set on a Pre Owned Mercedes Benz E350 and had come in without calling ahead to try our luck. We were appointed with Their Internet Manager Max Tohidian. Max Made us wait for almost 45 minutes to just inform us that he had know idea the whereabout or condition if the car was ready for showing. This caught us by surprise coming from such a prestigious Dealership as this and the listing had been advertise for this Vehicle for quite some time on line. Although surprised by Max's answer we accepted and left the dealership hoping to hear from him later in the day with an update. over 24 hours past and nothing.. Not a text or a call back from Max. no updates at all! We had to initiate and call back to see if the car was ready or even available on the Market. When we were informed the car was ready for viewing we requested a different Sales Representative and was appointed Ali Moraveji. Ali Moraveji was Day and Night in comparison to Max Tohidian. Ali went out of his way to address all our concerns and needs and took on all objections we had and found ways to meet our needs. We eventually signed and secured the Deal for our Mercedes Benz E350 with Ali Moraveji and could not be more pleased. We highly recommend Ali to anyone in search of a vehicle at Fletcher Jones Newport Beach.

Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signer?” Total comedy. What a joke. This is a dirty tactic just to drag customers in and waste their time. Completely unprofessional, dishonest, and misleading. Stay far away from this place!

I’ve been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I’ve purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash — but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would “investigate and get back to me,” yet I never received a follow-up call. After 10+ years of loyalty, this experience was unacceptable. Fletcher Jones used to stand for excellence and customer care — but now it feels like they’ve forgotten what service means.