Fletcher Jones Motorcars of Fremont

The dealer was very professional and patient throughout the entire process. They provided clear information, answered all my questions, and made everything smooth and easy. I truly appreciate their excellent service and highly recommend them.

Mr. Marvin and AJ sardar were pretty awesome. I recently had an outstanding experience at this dealership that was well worth my 2-hour drive from Sacramento. After researching online for the best dealership in California, I decided to make the trip, and I wasn't disappointed. The dealership offers excellent vehicle options and detailed information about each one. What really made the experience exceptional was the service provided by Mr. Marvin and AJ Sardar. They were knowledgeable, helpful, and never pushy - making the car-buying process surprisingly enjoyable. They provided various customization options and were transparent about pricing and features. The deals they offered were competitive and better than what I found locally, which justified my long drive. If you're looking for great value and exceptional customer service, I highly recommend visiting this dealership. I'll definitely return for future vehicle purchases and have already started recommending them to friends and family.

My life’s worst experience today at this Mercedes Benz service. I dropped my Mercedes today morning 10:20 for service. Was expected to get my car back and a callback for status. I was never given a loaner in the first place. I tried calling my advisor all day but no one picked up call. Then I got a text at 4:58 “Yes just finished”. I arrived at the dealership and they had already closed for the day and they will open on Monday. Now my car is in possession with the dealership till Monday and I have no medium to go back home as I did not bring my phone with me. I was stuck at the dealership for an hour and nobody at the Sales tried to help me. I had some urgent matters to handle on the weekend. This is one of the ridiculous places I have ever got my Mercedes serviced. Lack of communication, no response of calls, lack of professionalism on their end. This is not what Mercedes is know for!!