Mercedes-Benz of Escondido

I strongly advise against doing business with Mercedes-Benz of Escondido. My experience spans several years and reflects a consistent pattern of misrepresentation, poor service quality, and complete lack of accountability. It began with the purchase of my vehicle in August 2022. The salesperson provided materially incorrect information about vehicle pricing, features, and equipment. I later learned that several statements made during the sale were simply untrue. Between 2022 and 2025, service quality was extremely poor. One warranty-covered issue was brought to this dealership three separate times and was never fixed. I ultimately took the vehicle to a different Mercedes-Benz dealership, where the issue was diagnosed and resolved immediately. At the time I purchased a prepaid maintenance plan, the finance department assured me that loaner vehicles were included. While this may be true on paper, in practice the dealership never had loaners available, making the promise effectively meaningless. The final issue—and the reason I am writing this review—was the dealership’s failure to process refunds. On November 20, 2025, I submitted fully signed cancellation paperwork for a prepaid maintenance plan and a Zurich Shield product. Despite four written follow-ups (Dec 1, 8, 16, and 19), the dealership provided no confirmation, no reference numbers, and no response. Phone calls went unanswered and voicemail boxes were full. I was forced to escalate the matter directly to Mercedes-Benz Financial Services, Zurich, and Mercedes-Benz USA corporate, who are now following up due to the dealership’s non-responsiveness. This experience ultimately led me to switch brands. I now own a BMW and the difference in transparency, service quality, and professionalism has been night and day. If you choose to do business with Mercedes-Benz of Escondido, document everything carefully and be prepared to escalate. My experience shows that once money has been collected, follow-through cannot be relied upon.

DO NOT BUY A CAR HERE!! BBB rating of D- Salespeople were disrespectful and applied high pressure to make sale. Typical sleazy car salesmen vibes. They are more worried about closing the deal than making sure the customer is comfortable and taken care of with such a large purchase. Many of the other negative reviews posted here I observed during our meeting. Made me feel insulted and unimportant when I have the $ ready to pay cash in full. They lost a car sale due to their incompetence and pressure as salespeople. I wish I saw all these bad reviews before wasting my time going here. Go to another dealership to be treated with basic dignity. Better Business Bureau (BBB) rating of D-

Thank you for your support and excellent condition of my beautiful MB. Experienced some difficulties with contract interpretation, but efforts from management rectified my concern. THANK YOU!