Mercedes-Benz of Encino

They are racist in very unethical ran my credit to the ground in told me come in said it was able to be seen the car in i never seen it even after they ran my credit in drove hour out my way. I hate being lied to in took advantage of this money hungry unprofessional business. Encino Mercedes is worst then Carmax so please don’t wasn’t your time or be fooled by where it located they find sell man from trailer park. In people they can master manipulate . I going report they to the BBB causes there has to be someone they answer to they don’t have empathic nature in ungodly behavior. Stay safe out there in it’s your hard earned money so give it to dealerships that will appreciate you in call back in responses.

Stay away from William Cruz! One of the worst service experiences I’ve had. I brought my car in for a tire replacement that was explicitly supposed to be covered, only to be told after the service that they were denying coverage for no legitimate reason. This should have been communicated upfront. On top of that, the staff was demeaning and condescending, repeatedly talking down to me for “not understanding,” rather than explaining anything clearly or professionally. The interaction crossed a line into cultural insensitivity, and I experienced behavior that felt discriminatory and unacceptable. This location lacks professionalism, accountability, and basic respect for customers. I would not recommend this place to anyone. Stay away.

a dealership location, which I have been very comfortable visiting as far as buying vehicles, have come to a crashing end due to the unprofessional communication from a service employee by the name of William Cruz. to put this review short, I would suggest that employees need to have better communication with the customers and try not to lie to customers just to bring in service it’s unprofessional and all it does in the end, is Let the customer know that this is not a professional place to do business and that they need to go elsewhere.