1111 Wagner Dr
El Cajon, CA 92020

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Sales: 619-304-7426

Used Cars: 619-304-9014

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 7:30pm
Tue 9:00am – 7:30pm
Wed 9:00am – 7:30pm
Thu 9:00am – 7:30pm
Fri 9:00am – 7:30pm
Sat 9:00am – 7:30pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Mercedes-Benz of El Cajon

Overall Rating:

4.9 (out of 5)

93% recommend this dealer

313 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very good service!

Reviewed by LinLinNovember 25, 2025

Very good service!! Franco went above and beyond to make sure my service call was right and pleasant.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your wonderful feedback! We're thrilled to hear that Franco provided you with exceptional service. Our team strives to ensure every experience is pleasant. We look forward to serving you again! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Worse Mercedes Benz dealership ever, some people here are

Reviewed by torchdddsOctober 18, 2025

Worse Mercedes Benz dealership ever, some people here are so delusional by giving these MB individuals 5 stars. I took my 2019 E Class for an engine light on issue, 55k miles, NO Mercedes Benz should have and=n engine light on specially if you have follow the maintenance to the letter. The kept her for one day, the following day, they try to charge me $18k and they didn't even know what was wrong with it. Of course I did not go for it, I am not stupid, I pick the vehicle up and trade it 10 minutes later for a brand new Lexus. Can you believe that couple of days later these inept MB people called me and told me that they would charge me between $3k-$5k, when I have thought I have seen it all. I have to tell you that my Son owns a 2013 Kia Soul, NEVER EVER an engine light on and the mile is at 160,000k, What the freak is going on with Mercedes Benz and their dealerships? I drove MB for more that 30 years different models and this was the 3rd time I had issues. No more MB for me.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Our Management Team would like to hear from you. Please contact our Parts & Service Director, Ernie Serrano at 619-387-2460 when you have an opportunity. Thank you. Regards, Valerie Romero Dealer Principal customercare@mbec.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Came in for warranty replacement and recall.

Reviewed by IMELDA D.October 17, 2025

Came in for warranty replacement and recall. FRANCO SALAZAR is amazing and sooo knowledgeable and very helpful. I trust him for being such an honest person. A big asset for MBEC. Thank you!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you, Imelda! We're thrilled to hear about your positive experience with Franco. Our team takes pride in providing trustworthy and knowledgeable service. Your feedback is greatly appreciated and motivates us to keep delivering the best for our customers! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mercedes-Benz of El Cajon

Welcome to Mercedes-Benz of El Cajon!
We have a strong and committed sales staff with many years of experience satisfying our customers? needs. Feel free to browse our new or used vehicles online request more information about our extensive Mercedes-Benz inventory set up a test drive or inquire about financing!

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