Mercedes-Benz of Scottsdale in Scottsdale including address, phone, dealer reviews, directions, a map, inventory and more

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4725 N Scottsdale Rd
Scottsdale, AZ 85251

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Sales: 480-422-2019

Used Cars: 480-374-5540

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Mercedes-Benz of Scottsdale

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

154 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Very Unhappy Customer

Reviewed by Russ A from TUCSONDecember 22, 2020

Awful Dealership!! This is not the quality and honest sales experience of a reputable Mercedes Benz dealership, rather I was treated no different than if I had gone to a dusty corner used car lot!! I have purchased many automobiles from many dealerships for over fifty years, This is the WORSE automobile purchase I have ever experienced. To briefly summarize my main issues, I was tricked into an extended warranty and a maintenance contract that I did not need!!! I purchased a certified Mercedes Benz with four years left on the factory warranty!! I had no need for an extended warranty costing me $4,000.00 and did not want to spend $2,160.00 for a two year maintenance contract!! The finance manager, at no time in the process of my interaction with him, mention that I would be paying an extra $6,160,00. I did not know that until he printed out the contract!! At which time he stated that I had to accept that contract and the protocol was to cancel the warranty and maintenance contract. He stated that the monthly payments would stay the same, but my principal balance would be lowered. I canceled the warranty and maintenance contract the next day. The finance manager told me that he would cancel the warranty and maintenance contract immediately. Three months later nothing has been done! I still owe the same balance. I have spent three months of having that dealership give me the run around, lie to me and I truly feel this is harassment because of my legal right to cancel the unnecessary warranty and maintenance contract!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

The worst service department I ever been in.

Reviewed by Paul M from ScottsdaleApril 24, 2020

Rude adviser, yelling at me. Anyone bringing car worth less than $50,000 for service, STAY AWAY form this dealer. You will be treated as a garbage.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Mercedes Benz of Scottsdale, Arizona

Reviewed by Dr. and Mrs. Luu from Round Rock, TxMay 15, 2019

As Mercedes Benz owners, we knew exactly what car we wanted but were unable to find it locally. Through the Mercedes Benz USA website, we found the car we wanted and contacted Chris Bucher in Scottsdale, Az. He made our buying experience so simple. He answered all our questions and dealt with any concerns we had. This is the first time we have bought a car sight-unseen and from a different state. The car was shipped to us and we are extremely happy with everything! Chris Bucher is trustworthy and dependable and made the whole experience easy. Thank you Chris. We are extremely pleased with our purchase. You are the best!!!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Mercedes-Benz of Scottsdale

Mercedes-Benz of Scottsdale is the original Mercedes-Benz dealer in Arizona and we are conveniently located in Scottsdale in the East Phoenix area. We have a brand new facility and it is ready to show you all the wonderful new Mercedes-Benzes that we have on offer. We are right across from the Scottsdale Fashion Square in Maricopa County. Mercedes-Benz is an exclusive brand that represents the pinnacle of automotive engineering and luxury . Our location frequently boasts over 100 new Mercedes-Benzes that are all just waiting for you to drive you into an exclusive lifestyle.

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