Mercedes-Benz of North Scottsdale in Phoenix including address, phone, dealer reviews, directions, a map, inventory and more

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18530 N Scottsdale Rd
Phoenix, AZ 85054

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Sales: 888-345-3075

Used Cars: 888-321-1657

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Mercedes-Benz of North Scottsdale

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

340 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

Inferior Service

Reviewed by Chris24 from Fountain Hills, AZApril 01, 2021

Quoted me one price for service and after approving the service 15 minutes later quoted me another higher price. Service technician REDUCED the tire pressure to incorrect pressure and alarms sounded on the drive home. Had to refill tires once arrived home. When picking up the car it still had "No Wash" written on the drivers window, had to get someone to clean it off. I had been using this dealer for years with my previous service adviser who retired. Will not return to this dealer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Chris, I appreciate your feedback regarding your recent experience in our Service Department. Given the opportunity, I would like to speak with you about your experience. Please email me at Mfaul@penskeautomotive.com.-Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

PETROS IS AMAZING BOUGHT 3 OF MY CARS FROM HIM

Reviewed by Petros Theocharides from Scottsdale AZOctober 16, 2020

I would like to Thank Petros for continuous excellent customer service he always goes above and beyond for my purchases and I truly appreciate him and all his hard work; I am genuinely thankful and so happy with my purchases I wouldn't and couldn't do it without your help. Thank you again! You Rock Petros!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Finance Director - Needs customer service training

Reviewed by Silvia Zavala from Chandler, AZAugust 04, 2020

My name is Silvia Zavala. We have done service with this dealership for many years. 10 cars total. We have never had any issues at this dealership. Unfortunately this changed when we worked with the finance director Susan Maunders. When at the dealership we completed all the paperwork and went home. About a month later she reached out saying the plates to the new vehicle had never been processed through the MVD. That we needed to pay Mercedes and then they would notify us when they received payment and that we could work with Mercedes, Susan specifically, to reach out to the MVD and begin the process to get the plates processed. I specifically asked her if she guaranteed she would let us know once we could initiate the process. As I had a feeling once we paid she would just wash her hands from it. Well she did. I reached out over a week after we made the payment to Mercedes. She told me a long story about how MVD was not working and taking along time to refund customers. That it was my problem to deal with. She completely washed her hands. Did not follow with her commitment to help the customer and guarantee a refund. I want her to work with us and MVD to get this issue resolved. Otherwise I dont plan to do any business with this dealership again.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Silvia, we take our customer feedback very seriously and would like the opportunity to address your concerns regarding the MVD. Can you please send your preferred contact method to me at Mfaul@penskeautomotive.com? I look forward to hearing from you. Michael Faul, General Manager, Mercedes-Benz of North Scottsdale, Mfaul@penskeautomotive.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Mercedes-Benz of North Scottsdale

Schumacher European is now Mercedes-Benz of North Scottsdale! We take pride in our helpful staff and we will do everything to make your car buying experience the best you have ever had. We have helped many people from the communities of North Scottsdale Fountain Hills Phoenix & the surrounding areas get into the Mercedes-Benz car of their dreams.
Comfortably browse our new Mercedes-Benz inventory and then contact us to schedule a test drive. Our knowledgeable and professionally trained staff makes the difference. Visit us today if you are looking for a used car or Mercedes-Benz in or near Scottsdale AZ!

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