Mercedes-Benz of Gilbert

Deceptive Finance Manager! I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manager lied to me that he would take care of it for about a month. However, my problem was never resolved. The receptionist screened all calls and never allowed me to speak with upper management. I requested a refund and about two months has passed without a word nor refund. I'm a retired military office and I wa am very disappointed in the way that I was treated and the bad service I receive.

Dear MB of Gilbert, I purchased a MB 2018 GLS 550. I also bought an extended warranty. But, when I needed to use it, I found out that the warranty that I thought I had did not exist, even after I paid over 4k for it. I called several times and spoke with Mr. Moran, he assured me on several occasions that he would get the repair taken care of and he never did. In my frustration, I asked him to cancel the warranty and send me a refund. And I never received the refund. And my vehicle is having additional problems now, that would have been covered, if he had not deceived me with the warranty that I purchased and it did not cover what he said it would cover. He is very deceptive and a terrible uncaring finance person. Robert Sullivan (Retired Military Officer)

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership.