Jack Ingram Motors, Inc.

The service was outstanding. I strongly recommend Jack Ingram Mercedes for your next vehicle purchase

The 2020 lincoln Aviator was clean on the inside but the engine compartment was dirty with an oil spot on the radiator cover. The drive was rough no way near what an lincoln drive should be.

Ordered a convertible Mercedes from a dealership in CA and waited over a year for the car to be delivered. When it arrived the greedy salesperson tells me there is now a market adjustment of $15k being added to the vehicle and if I don't close the deal that day, there are 20 people lined up to purchase the vehicle. What a horrible experience as this was a surprise gift for my wife. Looked all over the country for weeks for another option and landed on Jack Ingram Mercedes which had the exact same model I ordered minus the massage seats. Call and was greeted by a pleasant sales person Brooke Byrd who informed me the vehicle was available. Gave me great pricing, $450/m less than my order from CA. She evaluated my Mercedes trade over the phone in good faith and honored it at delivery. Due to fraud in South Florida, I had to drive to Alabama which was well worth it. I must mention, that they offered to pick me up from the airport if I decided to fly in from Fort Lauderdale. I drove my trade up to AL from Fort Lauderdale(9 hours) and was greeted by a pleasant front desk woman who asked about my drive up, and offered snacks and coffee. Advised Ms. Byrd was at lunch, however, Shawn Roney in finance was ready for me until she returned. The vehicle was inside the showroom, clean, and ready for delivery. Sat in the back with Shawn, who also was very pleasant and personable. Got through the paperwork very quickly and he never forced me to purchase any extras unlike many other dealerships I've been to but only offered the ones he thought held value which I accepted. Ms. Byrd asked another manager to pull the vehicle out so she could transfer my belongings and walk me through the options. Everyone wished me safe travels and I was on my way. After a few days, I received a call and email from Ms. Byrd to ask how we were enjoying the car and if we had any questions. Lastly, we received a handwritten card from Ms. Byrd thanking us for our purchase and future business. We will be sure to come back to this dealer when it's time to upgrade and/or purchase another Mercedes. Thank you team!