11330 W Metro Auto Mall
Milwaukee, WI 53224

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Sales: 855-871-0696

Used Cars: 855-870-5566

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Metro Mazda

Overall Rating:

4.2 (out of 5)

88% recommend this dealer

1279 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Very pleased with the professionalism of staff and the

Reviewed by k_bFebruary 05, 2026

Very pleased with the professionalism of staff and the work done on my car.The waiting area was comfortable and accomodating.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for recognizing our team’s professionalism and the work completed on your Mazda. We’re glad the waiting area provided a comfortable environment. We appreciate your feedback and look forward to serving you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Outstanding staff completely satisfied with work on

Reviewed by pneicy1121January 31, 2026

Outstanding staff completely satisfied with work on vehicle was requested waiting area comfortable and clean

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I was interested in making a cash purchase of a 2025 CPO

Reviewed by BryanJanuary 28, 2026

I was interested in making a cash purchase of a 2025 CPO Mazda 3. The internet published sticker price was $25,817. I offered to pay that price plus the doc fee, county taxes, title, and plate transfer fees. The offer they presented had Xilion protection (a more the $3k add) and etching (a $499 add). A note on the etching; when first I viewed the car the salesperson pointed out what he said was security etching in/on the metal seam of the hatch. This is not dealer VIN etching; it's a body panel laser etch that Mazda applies at the factory for all their vehicles. VIN etching is applied to glass panels somewhere on the car. I'll also note that almost all modern cars have the VIN's located in at least 4 to 5 locations on the car already and adding another copy of the VIN is almost worthless. They refused to remove these junk price adds (said they couldn't) even after I repeatedly said I didn't want them (though they did reduce the cost of the adds). Their supposed Out The Door (OTD) price was still about $1k more than the sticker plus "normal" fees and taxes. So effectively their advertised price was artificially low just to get people in the door. I will note that the salesperson himself acted professionally, other than lying about the vehicle etching. Additionally, when I had to have the obligatory meeting with the salesperson's manager, he stopped over, shook my hand, said have a nice evening, and was gone in about 5 seconds. He didn't even give me his name. For a more than a week they kept following up and I renewed my offer to pay sticker plus the doc fee, tax, title, registration, and plate transfer fees. They refused, which is ultimately the dealer's prerogative, but I find Russ Darrow's practices highly deceptive. I even received a call from the salesperson asking if I wanted to move forward with the purchase after they sold the car. How is it possible that I knew the car was sold and removed from their site, but the salesperson didn't know. I and my family will be avoiding Russ Darrow for all our future vehicle purchases.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for bringing this to our attention, Bryan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jalen Moore jalen.moore@russdarrow.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Metro Mazda

At Russ Darrow Metro Mazda, we offer a wide range of new and pre-owned Mazda vehicles, including the sleek Mazda3, versatile CX-5, and sporty MX-5 Miata. Our team is here to provide a no-pressure, customer-focused experience, ensuring you find the perfect car at a great price. With flexible financing and expert service, we make every step of the car-buying process easy and enjoyable. Visit us today and see why Russ Darrow Metro Mazda is the trusted choice for drivers in the area!

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