Alan Webb Mazda in Vancouver including address, phone, dealer reviews, directions, a map, inventory and more

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3716 NE 66th Ave
Vancouver, WA 98661

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Sales: 360-216-0011

Used Cars: 360-216-0017

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Alan Webb Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

9 out of 12 people said they would recommend this dealer

1 (out of 5)

Chris

Reviewed by Christopher Walters in WashougalMarch 02, 2021

They lied every step of the way. They charged me for things they said were included. I went from buying a $17,000 car to financing $25,000. Nothing was explained. They also lied about what the trade in allowance was for my vehucle.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Sales Games

Reviewed by Don't remember in Vancouver, WAJuly 10, 2019

Let the games begin. What a frustrating experience. It started well enough by searching in the usual ways as well as creating a search via TrueCar which generated quotes from various dealers, including Alan Webb. The online sales rep was responsive and worked to get us a very competitive quote on the car we wanted. It was when we went back to the dealership to start the purchase paperwork that things took a turn for the worse. Same old car dealership games. First the sale price was wrong - sales person runs 50 feet to the sales manager's office and returns a minute later with new paperwork reflecting the correct price previously discussed on the phone multiple times while making the appointment. Repeat the same process for an extended warranty we never asked for they tried to sell as part of what we had to include (extra $3500). Repeat the process for "brake surge" for $395 sold as a factory installed option (complete lie as it is something a dealership adds). The sales manager never came out of his office and the sales person was completely out of his depth trying to explain why we had to accept nearly $4000 in added cost for things we didn't want. Nearly walked out. Financing went smooth and quick, as it always has with any car purchase I have made. I will not take my car to Alan Webb Mazda for any service or buy from them again.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

DO NOT GO HERE

Reviewed by N/A in N/AJanuary 13, 2019

To start off, do yourself a favor & DO NOT go to this dealership. Just spare yourself all together. I went in on a Thursday, started at another dealership in Portland with great service and ended my day at Alan Webb. Found a car that I liked, test drove it etc. Peter to be exact about who helped me started off with "Im on my smoke break but I can help you". ??????? HUH. Anyways, he ended up insulting my job title saying "if you were a broker you'd be making a lot more money than you are", interrupted my father mid sentence saying that "he wasn't talking to him" when we were clearly there all together and several times interrupted us while we were talking, oh & he also took two more smoke breaks while we were sitting there in his chair waiting.. The last straw was when he told my father that we all stood up and walked out, but Peter proceeded to walk up to my window and continue his selling pitch...and then called me. Moral of the story, would have boughten the car, but my experience there was less than pleasant. There's a strong reason that they have an F with the Better Business Bureau. Please read all of the reviews below before your waste your time and money at this place.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

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