Alan Webb Mazda

Great sales help with Terreece and Sam's help ! Highly recommend you ask for this team !!! Made the whole process fun while making decisions !!!!!!

Went there and met Chris and told him I just need a written down number on a new Miata. He provided this and I thanked him, went to my car and looked at all the info I had and came back in . I had told him I don’t want to confuse the deal with trade-ins etc . So I had my price . I hadn’t countered or asked for extras. Deal done . He brings out another paper that looks just like mine except it’s $3,318.40 more . If I had trade -in etc. Could have slipped by me . Martha came out and explained that the price was for a different car . I said I was basing my buying here on the price I had on the paper in my hand . I asked for some time and came up with a number that was a compromise for both us . Chris took my offer back , it was accepted. Deal done . So now I just had to wait for them to prepare the car and go to the finance department . While I was waiting I asked for a booklet for the stargard vehicle location system which Chris had demonstrated and which the car clearly had installed and was stated was installed on the windshield. Chris told me that i would get that at the financing office and that they would have to take their name off that account and set me up on it . He did get me an owners manual which was nice . Chris let’s me know David in financing was ready . I meet David and I sign all the paperwork. I write a check. We’re done . Then as I’m walking away to go back to the other building i remember the stargard and ask David isn’t he supposed to go over that with me ? He says it doesn’t have It . I said yes it does and he said they took it off . He said if I wanted it I would have to pay for it . I couldn’t believe they would take something off the car as I was paying for it . I wasn’t ok with that and we proceeded to undo the deal . David made me a copy of the paperwork to void the deal . I did go and explain to Martha and she said the deal was already made . I just can’t believe that something was taken off the car during the purchase .

My wife and I negotiated a CX-5 purchase with sales associate James Durr. After signing the agreement and credit docs, the sales manager Jay reneged on their written agreement telling us we must pay an extra $544+ and then recommending the sales associate, "kick us to the curb" so they can sell the car to another customer for more than what they promised. The sales department here lacks integrity.