Walker's Renton Mazda

I was scheduled for under guarantee oil change , never happened, made an appointment, no one answers a confirmed. A robotic system to guide your call , you will never get it done , unprofessional low level maintenance.

Twice now the dealership has listed vehicles online that they do not have in stock. Both times we've called ahead (one of which was minutes before arriving) to confirm the vehicle we wanted to look at was still available. The first time, they told us the vehicle had just sold. The second time they tried to show us a different vehicle, pretending like it was the one we asked about. It wasn't until we noticed the mileage was different than the one we were there to look at and said something, that the sales person even acknowledged that it was a different vehicle. They then pretended to look for it in the back of the lot, then came back telling us it was sold a few days ago and the online listing hadn't been updated. We will never purchase from this dealership. Honesty goes a long way, especially in an industry known for lying to get the deal.

My sales experience with Walker's Renton Mazda was terrible. The loan paperwork was filled out wrong, they lied to me, and haven't followed up with me when I emailed about issues. Do yourself a favor, do not buy from this dealer. There are plenty of other Mazda dealers in the area. I understand they are in it to make money, but they don't even pretend to care. That is bad business. The part that bothers me the most is that I was told there were 2 keys to the vehicle. Nope, while getting ready to go and all the paperwork is signed, so that I am legal bound to take the car as it is, they come out and tell me there never was a second key. Then they ask, "Is that okay?" Um, no. But instead of offering to have one made and offer to cover the cost, because they mislead me to believe that I was signing for a car with 2 keys, they offer to let me buy one from their shop. That is never going to happen. They were asked several times if there was a second key. I don't ever want to spend more money with this dealer and I will never recommend them because they give a crap. They'd made their sale and were ready to move on and make the next sale. This car was never cleaned. It wasn't dirty, but every couple of days I find more trash in this car. Receipts in the glove box, pens under mats, and trash popping out of the sunglasses compartment. This is all trash that would have been easily found if any cleaning had been done. This car was out for display, so it isn't like I showed up and asked to look at a car that was still being processed. They filled out my loan paper with the wrong address and my license number was wrong. I fixed it as I went, but when the loan paperwork was sent to my new bank it had an Idaho street address with a Washington zip code. They sent me a "thank you for your business" email with the wrong address too, to which I replied and asked about the address issue. No response. They didn't care and left me to deal with straightening it out with the bank. They tried to tell me a used car could not be offered a 6 year loan. They haggled down to the price I wanted, so it didn't matter. Then I go to the finance department and they immediately ask if I want to add service agreements and I can extend the loan out to make it fit my budget. Sales people do not have to act like this.