Puyallup Mazda

I had my car towed here and they said they would look at it and give me an estimate. They did, and it was astronomical. I found an auto body shop who quoted half the price. When I told them I was having my car towed elsewhere, they said I had to pay them for looking at the car and would call me back. I didn't hear back for 5 hours, even with calling them during that time. Essentially my car was held hostage and I had to wait until the next day to have it towed. They charged me $250 which they never said up front- that would have been nice to know how much they charged before even looking at it. Very disappointed in this dealership. I bought my car there and felt like they were just trying to rip me off. They were not up front with pricing before looking at my car, and the customer service was awful. Do not bring your car here.

My wife and I just bought a 2024 Mazda CX-5 Turbo at Puyallup Mazda. Our sales rep, James, was absolutely amazing! He was professional, courteous and spoke with us on a personal level. There was never any pressure to select a different model than the one we wanted and he never tried to steer us towards a vehicle with more options than what we wanted. Jimmy also gave us a great vehicle owner's tutorial on the amenities that came with the vehicle and helped us with the Bluetooth setup for both of our cell phones. The time and care he took with us greatly helped this pair of baby boomers. I recommend any baby boomers out there who might be considering a Mazda travel to Puyallup Mazda and seek out James.

I recently bought a used certified pre-owned MX-5 RF and the whole process went smoothly at Puyallup Mazda. Everything was easy, low key, and pleasant throughout the purchase process. My sales consultant Rob was a pleasure to work with. My little service follow-up for this was excellent as well ... outstanding total dealership experience so far.