Doug's Lynnwood Mazda

Service department, specifically Kierston Rose is an absolute pain to work with. Doesn't explain specifics of the service performed, ignores customer questions, is unable to work their CRM system such that the inspection videos actually get texted to the customer. All in, what an awful experience every time we've had to work with this person.

Had an awful experience while trying to appraise my car there. This person "Dotan Bershon" reached out via email and phone call and asked me to come for an appraisal after I did Carfax evaluation online. Once I reached there he started asking me how much I want without appeasing the car and when I didn't give him my number and rather ask him what is he appraising my car for .. he rudely left me in the parking lot. He could have told me via phone if that's the way they do their business, what a rude awful sales person. As a business they look for maximizing their profit so why is he so pissed if the owner wants to maximize his profit too. If I could I would have given 0 or negative star. You deal or don't deal, your behavior shows how the business is going to treat their future customers.

After having mediocre and disappointing experiences with upwards of five other dealerships, Matt, Luke, Glen, and team at Doug’s were a serious breath of fresh air! I knew what car I wanted and I just wanted to make sure I got the best deal possible and the team at Doug’s were the most fair in my opinion, and the easiest to talk to. This is my first time buying a new car and it was nerve-racking but they made it go so smoothly and I was able to drive there after work and just pick up my car after filling out paperwork since I was able to text with Matt throughout the day. The team at Doug’s are professional, no pressure, friendly, and entertaining! Another dealership sold a car out from underneath me that I was willing to put a deposit on, and with no deposit, I showed up to the car parked out front with a sign with my name on it! Special touch! I was greeted with cold water bottles and they stayed late to help me finish the deal since I had to come late after work! Thanks guys!