Doug's Lynnwood Mazda

This is the 2nd time I have purchased a car from Doug's Lynnwood Mazda and I couldn't be happier. Alberto helped me find the perfect vehicle for me, 2 times now and made my trade in process smooth and relaxing, he and the team there made me feel comfortable, listened to my needs and goals and color preferences and found the perfect fit. The entire process was smooth and enjoyable, no pressure, no gimmicks, no surprises. I highly reccommend Dougs Lynnwood Mazda for your next vehicle purchase.

Service department, specifically Kierston Rose is an absolute pain to work with. Doesn't explain specifics of the service performed, ignores customer questions, is unable to work their CRM system such that the inspection videos actually get texted to the customer. All in, what an awful experience every time we've had to work with this person.

Had an awful experience while trying to appraise my car there. This person "Dotan Bershon" reached out via email and phone call and asked me to come for an appraisal after I did Carfax evaluation online. Once I reached there he started asking me how much I want without appeasing the car and when I didn't give him my number and rather ask him what is he appraising my car for .. he rudely left me in the parking lot. He could have told me via phone if that's the way they do their business, what a rude awful sales person. As a business they look for maximizing their profit so why is he so pissed if the owner wants to maximize his profit too. If I could I would have given 0 or negative star. You deal or don't deal, your behavior shows how the business is going to treat their future customers.