Herb Easley Mazda

In December 2021 I purchased a new Tahoe for my wife. Rocky was our salesman. He was knowledgeable and professional. We have no problem with him. He offered to sell me the Tahoe for an agreed upon price, in writing on a Herb Easley sales form. I told him it was a cash deal. We submitted $500 down payment on my debit card which they accepted. Later on Dillon, the manager called me and said he couldn't sell it to me for that price unless I financed it through the dealership. I told him we already made the deal and I was not going to finance it with him. He proceeded to argue with me and tell me that if I financed it he would make $1,500 more. He also complained that it takes a year for him to get a Tahoe like that from Chevrolet. He said I should just finance it and then pay it off next week so he could make more money. After he realized I was not going to give in, he started trying to shake me down for an extra $1,000. He said he'd go ahead and sell me the car but he'd have to add the thousand dollars to the deal. I again and again reminded him that we had already made a deal. It was in writing and they accepted my down payment. In Texas that constitutes a legal, binding transaction. After almost 15 minutes of heated, rude conversation he agreed to honor the original deal. He is rude, unprofessional and unethical in my opinion. I will never shop for another car at Herb Easley because of the way the manager behaved.

I am happy to say after writing my first review. Herb Easley reached out and offered to help me resolve my issue. Once I received the final bill from the dealership performing the repairs, HE asked if they could review the invoice and then provided information to have the invoice changed and reduced. After numerous back and forth conversations between dealerships the repair was eventually picked up by warranty. Although I am appreciative of the efforts HE extended. It is still a little disheartening over the process. I would consider purchasing another vehicle from HE. I would make sure everything is clear on the warranty . Thank you Mr. Michael Williams for the help getting this resolved.

I am hurt and extremely Unsatisfied with the treatment that my husband and myself have received from Herb Easley dealership. Late February my husband Samuel Creecy bought a 2012 Yukon from Herb Easley dealership in Wichita Falls. Getting the actual car was a great experience, we had no problems, everything went smoothly. My husband informed his salesman that he would be leaving Technical school the next day after purchasing the vehicle. Mr.Creecy informed his Salesman that he would need to call to give him an updated address once he gets to his next stationed destination. He informed the salesman that he would be going to Atlanta, Georgia to pick up his family then he would be PCSing to Charleston Air Force Base. Mr.Creecy was then told that it would be no problem, because it takes a good couple weeks to get his tag because they only have one person processing the tags for cars, boats and everything that they sell. Once Mr.Creecy received his new address which is in South Carolina he called and spoke with Donna on April 9th which is the person who is in charge of the tags and titles for Herb Easley. Mr.Creecy gave Ms. Donna his new address and she informed him that she had not received his tag yet but once she receives his tag she will be sure to send his tag to his address provided to her during that phone call. Mr.Creecy for a few weeks Mr.Creecy decided to check and see if Donna had received our tag on May 18, 2020. Donna stated she had received the tag and forwarded his tag to his tech school which is Sheppard Air Force Base in TX. Ms.Donna informed Mr.Creecy that she did not get an updated address. Even though the address is updated with the bank Mr. Creecy got the car through as well as the online portal to make payments as well within his file with the dealership. Donna then told Mr. Creecy that he must “figure out” how to get his tag from Sheppard Air Force Base. After insisting that Mr. Creecy ''figure out'' an error made on her end. I myself Mrs. Creecy called to speak with Donna which did not go so well. She was very disrespectful, she did not show any empathy for sending his tag to the wrong address and then proceeded on telling us that if she doesn’t have it, it is nothing she can do and we have to “figure it out”. After asking Ms.Donna to please send me to her manager Jon Barnum, she sent me to his phone which only went to a voicemail. I proceeded to call multiple times because Donna did not want to speak to me anymore. I had to call a total of four times before actually getting an actual person on the phone which was Jon Barnum. After speaking with Jon, (Donna’s manager) about the matter and explaining to him how unhappy I was about the situation he assured me that he would get our matter handled on that day. Jon assured me that I would have my tag before the end of the month. I gave Jon my address once again... I gave Jon a phone number once again... I also gave Jon an email to send ANOTHER temporary tag. Before the day was over Donna sent Mr.Creecy see an email stating that Sheppard Air Force Base forwarded his tag to his new Air Force Base which is Charleston South Carolina. As of June 16th I still don’t have my tag.