Gorman-McCracken Volkswagen Mazda in Longview including address, phone, dealer reviews, directions, a map, inventory and more

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800 E State Highway 31
Longview, TX 75604

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Gorman-McCracken Volkswagen Mazda

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

58 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Jackie McBride was very nice and helpful

Reviewed by Katrina Smith from Marshall,TexasNovember 24, 2020

Jackie McBride was quick and helpful today. He had sure if I was okay and he made my vehicle looking good this morning I would tell anyone to come to Gorman McCracken

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

☠☠☠No Bueno ☠☠☠

Reviewed by Pete from LongviewOctober 24, 2020

Took my 2017 Passat into the service department because it had a massive oil leak. It needed a rear main seal. I was notified by the service manager "nick" that they had tried to fix my car, but were unable because the crankshaft was scored. He was very adamant that i needed a $10,000 dollar new engine because mine was "unfixable" and would not even entertain the idea that the technician had not performed the repair correctly. I only paid them so I could pick up my car and take it elsewhere. When i picked up my car, the transmission was slipping badly!! There was NO transmission issue when the car was dropped at Gorman McCracken. It was driven into the shop. The transmission had to be removed to attempt the engine repair. I ended up trailering my car to a shop in Dallas, who not only fixed my "unfixable" engine, but found almost no fluid in my transmission. This whole debacle ended up costing me the $1200 i paid Gorman McCracken to NOT fix my car, $200 to trailer my car to another shop, $1300 to actually fix the original problem, and $1500 to fix the transmission problem that magically appeared when i picked up my car from Gorman McCracken. Do yourself a favor and skip these folks. If they will do this to me, they will do this to you!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Service with a Smile

Reviewed by E.D. B from NOLASeptember 10, 2020

True professionals, it doesn't get much better than this. Great, effective and efficient ASE Certified Techs. My service advisor (Krishna W) was exceptional and very accommodating. Paige was/is superlative, very thorough. Service with a smile, POSITIVE EXPERIENCE. Folks like this will make you come back!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Gorman-McCracken Volkswagen Mazda

Our Longview Volkswagen dealership has been family-owned and operated for over 40 years making Gorman McCracken VW one of the most experienced car dealerships in East Texas. McCracken VW has low prices and a friendly staff which is why we were awarded the Longview Journals? ?Best Dealership in Texas? award. Our convenient location just off Highway 80 near I-20 allows us to easily serve our new and used Tyler Volkswagen car buyers.

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