1840 East Airport Freeway
Irving, TX 75062

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Sales: 855-605-0653

Used Cars: 855-356-6446

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 3:00pm

Reviews of Norm Reeves Mazda

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

1126 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

THREE months and they still have not given me the title

Reviewed by vmwoolleyDecember 04, 2025

THREE months and they still have not given me the title to the vehicle I purchased outright. No communication from the dealership on why I have not received the title, ever. When I contacted them about 45 days after the trade, I was told everything had been processed and I would receive it shortly. 45 days later, still nothing. Please look elsewhere for a vehicle where the dealership can actually process a trade correctly and timely.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for sharing your experience. We understand how frustrating it can be to wait for important paperwork, and we want to help resolve this issue for you. Please reach out to our GM, Trenton Boe, directly at trenton.boe@normreeves.com, so we can review your situation and provide the clarification or next steps you need.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Friendly and welcoming staff, Financing gave me a chance

Reviewed by FluffNovember 26, 2025

Friendly and welcoming staff, Financing gave me a chance to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Your review wrapped us up like a cozy blanket on a chilly day! We’re thrilled you felt welcomed and supported throughout your CX-5 purchase. Knowing the team made your experience so smooth is the best kind of reward. We hope every drive brings that same warm feeling, and we'd love to help your friends and family as we helped you.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Good communications and followup process on plates and

Reviewed by DLAWRENCEN45November 07, 2025

Good communications and followup process on plates and registration. Great pricing and trade in process.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for the shoutout! We’re glad the plates, registration, and trade-in process all went smoothly and that you felt taken care of from start to finish.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Norm Reeves Mazda

Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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