Team Gillman Mazda

Several weeks ago, I bought a cash car from Team Gillman Mazda. I paid a little more than I wanted to for a 2012 Focus and had to navigate some old fashioned, somewhat opaque sales strategies, but it was a pretty fair deal, considering. My main concern with buying a cash car was that I might have to invest money I didn't have into it after the purchase. I chose to work with Team Gillman because I trusted that the car would be properly serviced before the sale and so far, so good. I've been driving it for several weeks and it's been solid. Overall, it was a good experience and Bennie was pleasant to work with. The service department was also helpful.

This dealership is the worst dealership. I honestly can't tell if they are incompetent or the best scammers on the face of the planet. The Summary: They on the paperwork said a car was a hybrid, but the car that matched that VIN was not a hybrid car. The first sales person I worked with was Kyle. Kyle blatantly lied to me about what car I was reserving. He told me that there was a car that was completely done, just had to be shipped here and would be here within a week or two. I put $500 down to reserve that car - only after having to ask him multiple times to send me the link to put the money down. Then I contact him ten days later asking for an update - now the car is not going to be here for another MONTH. Then I ask for VIN - there isn't even a VIN number or internal Mazda tracking number for the car (later the GM says "oh, he's known for looking at what cars other dealers are getting and saying we can get that car without checking with the other dealer"). Then he says another dealership has a car they want to trade. I ask what package that dealership would put on the car (tint, floor mats, etc.) and he responds with "I would have to call to find out". He never called. He says he will know after 3 days if they will trade the car or not. After 5 days of no updates, I called the dealership and asked for the sales manager. The sales manager, Michael, who is responsible for trading cars says that not only did he have no idea this trade was supposed to be taking place, but he had been asking Kyle if I was ready to buy. Then the sales manager asks me to SEND HIM THE RECIPT BECAUSE HE CAN'T FIND MY DEPOSIT. I send it to him, he gets me the car literally the next day, and I agree to come in over the weekend to buy the car. He also agrees because of all the hassle he would make sure they put the Gillman package of things on the car - floormats, edge protection, etc. No one prepped this new sales guy. He asks if I want to test drive it, and then we go back and he brings me a number that was $7k higher than the agreed upon price. He has no idea that we had agreed on a number. They end up having to call Mike, because he wasn't there who conveniently has "no knowledge" of this agreement. Eventually they agree. All of the paperwork I sign says hybrid on it. The VIN that matched the car I took home was next to "Hybrid". IT WASN"T A HYBRID. I will say, they did take the car back without a fight, however the GM literally forgot to return my down payment to him. I had to bug him to return all of my money to me! Oh and don't worry - they didn't even have me remove the car from the My Mazda App - I could have turned the car off an on, unlocked it, done anything I wanted to it for weeks afterwards (it took a different dealer's sales person to help me remove the car from my app). They could have sold that car to someone else, I would have had access. Massive security issue.

I had the best experience purchasing my new cx-70. Everyone was fantastic to work with. You've earned a new customer for life! Thank you, Team Gillman Mazda!