Roger Beasley Mazda Georgetown

I purchased a used vehicle from Roger Beasley Mazda of Georgetown on July 10th, expecting a reliable car and professional customer service. Unfortunately, my experience has been the complete opposite of the values they claim to uphold—values such as honesty, transparency, quality service, and building lasting customer relationships. I paid nearly $20,000 for a vehicle that was presented as well-discounted due to hail damage. According to the Used Car Manager, David Jacobson, I received a "generous" discount. However, the vehicle's actual Kelley Blue Book value without hail damage is around $16,000, making the discount far from generous. I chose to buy from a dealership instead of a private party so I could count on support if issues arose. That was clearly a mistake. Within 24 hours, I contacted David regarding several cosmetic issues that should have been addressed before the car was listed for sale—especially at this price point. I was immediately dismissed and told that the price reduction negated any responsibility for these issues. Instead of offering real solutions, David suggested I trade in the car I had just purchased. That alone raised red flags about the overall quality and inspection standards of their inventory. Things took a dramatic turn when, less than 72 hours after purchase, my car completely broke down during an 8-hour drive to Oklahoma for a funeral. I was stranded at midnight in a rural area with no help, resources, or nearby open mechanics. After troubleshooting common issues like the battery, alternator, and key fob, it became clear this was a more serious mechanical failure. I called the dealership hoping they’d stand by their product, especially given how little time had passed since the purchase. David once again showed little concern and told me that because I was outside their 3-day/300-mile policy, there was nothing he could do. His only “solution” was for me to tow the car 7 hours back to the dealership—at my own expense—just to trade it in at a loss. This is not how a reputable dealership should operate. I am a college student who works full time, supports myself financially, and is preparing to relocate across the country for school. This experience has been not only costly but incredibly stressful and disheartening. If you are considering buying a vehicle from Roger Beasley Mazda of Georgetown, proceed with extreme caution. Their sales pitch and stated values do not align with how they treat customers once a sale is finalized.

Went to here to get my vehicle serviced. Great experience as always. In and out in a reasonable time. Quiet and comfortable waiting area. I purchased my vehicle from Roger Beasley because they were one of the few dealerships that wasn't adding a markup or add ons. I also appreciate my interactions with Adel and I'll keep buying cars from him.

We took my 2011 Mazda Tribute in for inspection, oil change and alignment. Everyone was very courteous and helpful, especially appreciated since I am handicapped and needed a little help getting in and out of the car. My husband and I had left the car to be serviced , and it was ready within a short time.