Roger Beasley Mazda South

I purchased a 2018 Mazda 6 Signature, certified pre-owned, off the showroom floor at Roger Beasley Mazda South dealership after two days of negotiation with salesman Franklin S. and manager Juan Bernal. The vehicle was presented as having passed a 150-point inspection, with a clean Carfax and only one previous owner. A few days after the purchase, I noticed several issues with the car. The service department was cooperative, ordering and installing replacement parts at no cost. However, the vehicle continued to pull to one side. Concerned, I took it to an independent mechanic for an alignment at my own expense. The mechanic discovered that the front left (passenger-side) quarter panel and both passenger doors had been repainted, with paint overspray ("fish eyes") on the right rear quarter panel. These findings suggested undisclosed prior damage, contradicting the car's certified pre-owned status. Frustrated, I contacted Juan Bernal and Franklin S. to address the issue. They asked me to bring the vehicle back, assuring me they would resolve the problem. At the dealership, their initial solution was to offer me a 2021 BMW 330i, which cost $15,000 more than my Mazda 6 and lacked comparable features. I declined this offer as unreasonable. After further discussion, they proposed a 2025 Mazda 3 Signature but required an additional $8,000 down payment. Having already paid $8,000 for the Mazda 6 just two weeks earlier, I found this demand unacceptable, especially since the dealership was responsible for selling a vehicle with undisclosed issues. I escalated the matter to the general manager of the dealership, but received no response or resolution. The dealership's overall response was highly unprofessional. They repeatedly emphasized their "2024 President's Club" status and denied knowingly selling a damaged vehicle, despite the 150-point inspection's purpose to identify such issues. This experience was deceptive and frustrating, and I remain stuck with a previously damaged vehicle. I strongly recommend avoiding Roger Beasley dealerships to spare others the hassle and disappointment I've endured.

BUYER BEWARE: We bought a used car from Roger Beasley South, and within a day, the clutch failed, making the car undriveable and leaving us stranded. We had to pay out of pocket to get it towed back to the dealer, where it sat for five days without a single update. When they finally looked at it, they informed us--only after the fact--that they had replaced the clutch just before the sale. Then they had the nerve to blame us for the failure, despite our decades of experience driving manual cars, despite driving it only 25 miles home, and despite an independent mechanic (whom we hired later) finding hot spots and burrs on the flywheel, likely from improper machining. This issue should have been addressed before the sale, but instead, Roger Beasley chose to use or reuse a poorly machined flywheel, causing the new clutch to wear out almost immediately. To make matters worse, they quoted us an outrageous $4,800 for the repair and refused to buy the car back. They finally offered to cover half the cost ($2,400), but by that point, we were so fed up with their lack of honesty, delayed responses, and the fact that they ordered the wrong parts, that we moved the car to a trusted shop and paid the full repair cost ourselves--just to avoid dealing with them any longer. Roger Beasley's complete lack of transparency, accountability, and apparent disregard for customer trust has cost us time, money, and peace of mind. If you value honesty and reliable service, do yourself a favor and avoid Roger Beasley South at all costs. This experience has been a costly mistake, and we wouldn't want anyone else to go through what we did.

I recently bought a used vehicle from Mazda South and was extremely satisfied with the purchase and service I received. My salesman was Bailey Striplin and he was OUTSTANDING! Bailey was very attentive to and extremely helpful regarding all of my questions and kept me informed about everything regarding my purchase. If you want outstanding service ...insist on salesperson Bailey Striplin, you won't be disappointed. I also want to give a shout out to Michael Escalante who processed all of the paperwork for this purchase. Great guy. Very helpful and knowledgeable. And last, but not at all least, I want to thank the Management at Roger Beasley Mazda South who were very accommodating by agreeing to fix, at no cost to me, two significant repair concerns I had regarding the vehicle I purchased. Great Company!