1214 Fortress Blvd.
Murfreesboro, TN 37128
Sales: 877-259-2126
Used Cars: 877-298-6164
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 6:00pm |
See all dealerships near Murfreesboro, TN that carry Mazda
Overall Rating:
4.4 (out of 5)
93% recommend this dealer
1317 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I arrived at Nelson Mazda at 4:20 pm on Wednesday,
I arrived at Nelson Mazda at 4:20 pm on Wednesday, December 3, 2025 after checking the website for business hours (open until 7:00 pm) Also, stated on the door was "Open until 7:00 PM Mon-Fri. When I arrived, there was no receptionist at the front desk. Instead, I found several associates, including the receptionist in the rear corner of the building. I walked to the rear of the building asked to speak to a sales person. Finally, someone came to 'greet' me. Her first words were "I just want to let you know that we are closing in 30-minutes for out Christmas party. Can I show you something within the 30-minutes, or would you like to come another day?" I responded with "I left work early, drove from out of town, came to buy a car, and you want to rush me, or ask me to come another day? - - - You have a great Christmas party." And then I walked out. No one apologized, or tried to retain my business. Obviously the customer does not come first at Nelson Mazda. You have been made aware of their 'customer service' - make your own decision. -Rich
Dealer Response
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment you encountered during your visit. What you described does not reflect the standard of service we aim to provide, and we understand how upsetting it must have been to leave work early, drive in from out of town, and then feel rushed and unvalued. Our posted business hours should be honored, and you should have been greeted promptly, courteously, and with a genuine willingness to help—regardless of internal events. We sincerely apologize that this did not happen and that no one stepped in to make it right in the moment. We are addressing this with our team to ensure situations like this don’t happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. If you’re open to it, our General Manager, Randy Dismang, would like to speak with you directly. He can be reached at 615-473-0386. Thank you again, and we’re genuinely sorry we let you down.
Maximum rating = 5
Awful!
Awful!!! Told me one thing then it was the opposite! Will not recommend them to anyone
Dealer Response
Brian, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Maximum rating = 5
Purchased our first Mazda from Nelson.
Purchased our first Mazda from Nelson. Jestin and Orlando went above and beyond to accommodate and get us a good deal. Couldn’t ask for better service and friendly staff! Highly recommend you consider them for your next purchase. 5 stars for overall experience and for making quick and easy!
Dealer Response
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Maximum rating = 5
For over 60 years now the Nelson family has been a part of automotive retail. Nelson Auto Group is built around faith in Christ and high standards of customer service. We really believe that buying and servicing a car should be just as much fun as owning one. As a dealership group the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience.
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