Nelson Mazda Cool Springs in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

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7104 S Springs Dr
Franklin, TN 37067

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Sales: 855-559-0404

Used Cars: 877-258-6988

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Nelson Mazda Cool Springs

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1427 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Fast, nice, comfortable and helpful help me find the best...

Reviewed by daxavier01July 22, 2021

Fast, nice, comfortable and helpful help me find the best payment plan for me and didn’t run my credit a million time… got the best plan for me

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.8 (out of 5)

Efficient process for checking and communication during...

Reviewed by jterry3406July 18, 2021

Efficient process for checking and communication during service. Reasonable costs. Good people. Also convenient. Only downside to service is that It is difficult to get appointment in short order because they are booked.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

3.8 (out of 5)

I brought in my car for warranty work that ended up...

Reviewed by F.ROSSSJuly 15, 2021

I brought in my car for warranty work that ended up costing me $175 over my deductible. What I got charged for is what caused the initial problem and the parts to be replaced. The service was good but the warranty details are crap and seem to be set up as a way for you to charge for something outside the warranty. These warranties need to be the same at every dealership and should be seamless.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your review. We are happy to learn your car's service went well. We’re sorry however your visit didn’t go exactly as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Nelson Mazda Cool Springs

For over 60 years now the Nelson family has been a part of automotive retail. Nelson Auto Group is built around faith in Christ and high standards of customer service. We really believe that buying and servicing a car should be just as much fun as owning one. As a dealership group the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience.

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