Nelson Mazda Cool Springs in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

7104 S Springs Dr
Franklin, TN 37067

Get Directions

Sales: 888-429-3519

Used Cars: 877-258-6988

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 6:00pm

Reviews of Nelson Mazda Cool Springs

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1556 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Nelson is not what it use to be

Reviewed by Paula Campbell from Clarksville TNJuly 15, 2022

Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Paula, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. I have called and left a message and would love the opportunity to turn this around for everyone. We are grateful for you. James Dixon General Manager Nelson Mazda Cool Springs 918-892-4833

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Horrible repair service

Reviewed by VLord Armstrong from Nashville, TNJune 25, 2022

Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We are looking into why this keeps happening. I know our Service director is in contact with you and we are making arrangement to pick up your car so we can get this resolved as soon as possible. If you have any questions, please feel free to call me. James Dixon General Manager 918-892-4833

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

The dealership was awesome to work with, we only had to...

Reviewed by tfrazier21January 31, 2022

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Adam was able to help, and we hope to see you again!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Nelson Mazda Cool Springs

For over 60 years now the Nelson family has been a part of automotive retail. Nelson Auto Group is built around faith in Christ and high standards of customer service. We really believe that buying and servicing a car should be just as much fun as owning one. As a dealership group the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience.

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