Wyoming Valley Motors in Plymouth including address, phone, dealer reviews, directions, a map, inventory and more

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126 Narrows Rd
Plymouth, PA 18651

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Sales: 570-763-4779

Used Cars: 570-288-7411

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:30am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Wyoming Valley Motors

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

27 out of 33 people said they would recommend this dealer

2 (out of 5)

Poor customer service

Reviewed by Jessica Fullwood in LARKSVILLE, PAApril 08, 2021

My husband and I purchased a NEW 2021 Volkswagen Atlas from Wyoming Valley Motors on Friday, March 19. We were satisfied with our experience and worked with the sales manager, Justin, from the initial vehicle browsing stage through the verbal agreement of sale. However, customer service quickly deteriorated from there. When we went to pick up our new vehicle, we were told the sales manager was finishing up with another customer and would be with us shortly. In the meantime, another salesman, Rob, and the finance manager would help us through the remaining portions of the sale. Despite seeing our initial sales manager several times throughout the process, not once did he come over to greet us or thank us for our business. My husband and I found this to be poor business practice but were able to move past it. A few days post-sale, we were unable to locate the key for the security wheel locks that were an added feature for our vehicle. We reached out to the WVM dealership, who told us they would contact the original dealer from where the car was shipped. After taking the dust caps off of the lug nuts, we discovered that the vehicle did not have the security wheel locks that were purchased. We immediately reached out to WVM to arrange getting these, since they were an added charge. The salesman, Rob, stated he would reach out to the original dealership to see where they put them. The next day, were were told that the original dealer never got back to them, but that the sales manager, Justin, said they weren’t going to be able to “throw them in,” since we got such a good deal on the vehicle. This response was shocking, since it was an upgrade feature advertised on the window sticker. My husband and I reached out via phone call, voicemail, and text message (the new way to communicate with salesmen) to both Justin and Rob, but neither of them returned ANY of our communications after this point. It has now been three weeks— we have not received any returned correspondence, the wheel locks, nor a refund for a product we never received. The incredible irony in all of this is that when we were in the final negotiation stages with WVM and another dealership, the sales manager, Justin, used his dealership’s customer service and after purchase care as a pathos appeal to gain our business. Shame on us for not being more thorough in our pre-contract signing inspection— but shame on Wyoming Valley Motors for priding themselves on “taking care” of their customers by failing to rectify a situation with a simple solution. While ALL OF THIS is over an $85 dollar set of wheel locks, the principle is where there is fault. The poor customer service is astounding, and it’s clear they only care about making a sale. I wish I could give more stars on my review, but I don’t think I can “throw them in.”

Customer Service 1

Buying Process 4

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Great experience

Reviewed by Denise in Lancaster, PAJanuary 31, 2021

Purchased a new CX5 Touring from Wyoming Valley Mazda. Paula in the sales department was wonderful from beginning to end. Before we left to drive home, She helped to set up Apple CarPlay and several of the options. Paula even called the next day to see if we had any questions with the options on the car.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Terrible. Steer clear.

Reviewed by ? in Wilkes Barre, PADecember 17, 2020

They did not respond to my requests for months. I just emailed them again about another issue in my car (major) and they have not gotten back to me. This is over two weeks. The last time I had a question they dismissed me and it took them THREE MONTHS to get it together. They sold me a terrible car that stinks on the inside, didn’t let me test drive the car, and refuse to admit that anything is wrong. Do not go to this terrible “dealership”.

Customer Service 1

Buying Process 2

Quality of Repair 1

Overall Facilities 4

Maximum rating = 5

About Wyoming Valley Motors

Here at Wyoming Valley Motors our main goal has always been customer satisfaction. Our multi-dealer franchises are customer centric- delivering exceptional service. We have award winning sales and service that strives every day to earn new customers and keep our existing customers forever. Having been in business for over 47 years has enabled us to keep our promises to our customers, employees and their families and also to earn their respect. That's why here at Wyoming Valley Motors we never stop "Making Good Deals and Making Good Friends".

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