Rohrich Mazda in Pittsburgh including address, phone, dealer reviews, directions, a map, inventory and more

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2690 W Liberty Ave
Pittsburgh, PA 15216

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 12:00pm

Reviews of Rohrich Mazda

Overall Rating:

4.7 (out of 5)

91% recommend this dealer

65 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Unreliable staff and rude manager

Reviewed by FS from PittsburghJune 26, 2019

The staff is uncooperative, untrustworthy, unreliable and incompetent. The manager is particularly rude. Just recently, my car's tire pressure light was turning on and beeping repeatedly. We had to go to the dealership thrice during our work hours; each time they filled in air and say that nothing else looks wrong. They repeatedly misdiagnosed the problem and the issue still remains. The manager, instead of helping resolve the issue he put the blame on me. This is the first time I have experienced such service. Their behavior was particularly shocking.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

2.8 (out of 5)

Unhappy

Reviewed by Sirajj Hale from OHIOMarch 22, 2019

We drove 2 hours to test drive car and was told we needed a 2000 dollar down payment to get the car payments down to a decent price which was fine i got the money together and was in constant contact with sales rep to let him know payment was ready he didn’t let me know the situation and the next day when i asked about the car he told me it was sold by another sales rep

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello Sirajj. I am sorry to hear about your situation. However, we cannot just hold vehicles for customers without a deposit. We also had no committment from you to purchase the vehicle. We feel we have tried our best to assist you in buying a vehicle. I hope you found a vehicle that meets your requirements. If you did not, good Luck in your search.

Overall Facilities N/A

Customer Service 4

Buying Process 1

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Is it asking too much to have you answer the phon

Reviewed by James Daugherty from Bethel Park PennsylvaniaJanuary 05, 2019

I scheduled a service appointment because the service engine soon light had come on on my 2018 CX-9. It Turned out to be an oil change. I took the car in the night before and left it because in the past when I’ve just waited for my car I’ve waited a long long time. When I hadn’t heard from them about the car before 2 o’clock, I called because I knew I would be stuck in rush-hour traffic on the way home. I called and selected service And Chelsea put me through to the service manager. The phone rang 50 times and no one answered it. I called back again. This time Marianne answered it and said she didn’t understand so she put me through again. I let it ring another fifty times. I hung up and called again. Marianne answered the phone and said I don’t know why they didn’t answer he sitting there at his phone. I’m pretty sure the guys name was Kyle. I let it ring another fifty times and no answer. She said unbelievable he sitting right there. I have purchased or leased at least a dozen cars at this dealership. I love the sales staff. The service staff Not at all. And when I sit there and wait for the car I get the same lack of responsiveness as I do on the phone. Rohrich Mazda just needs to start all over again with the customer service attitude.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

James, My apologies for the inconvenience and apparent lack of concern. We have addressed this concern already and you will find next time you come in there will have been major changes. Please contact me direct if you need further assistance. Jeff Albert GM

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Rohrich Mazda

Rohrich Mazda is proud to be your Pittsburgh Mazda dealership of choice! You can find our new and used dealership on 2690 W Liberty Ave. At Rohrich Mazda it's our goal to exceed your expectations from test drive to delivery and beyond.

Please feel free to browse our extensive inventory of new and used cars trucks and SUVs. In addition to our friendly and knowledgeable sales staff we also provide financing service and parts. Visit Rohrich Mazda in Pittsburgh today or contact us at 412-203-5538 to schedule a test drive.

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