Rohrich Mazda

My experience with Rohrich Mazda was nothing less than horrible. I contacted the dealership about a specific vehicle, worked with them to negotiate a deal, and triple checked that I had all the required documentation. They had a week from the time I agreed to the purchase to the time I made the 5 hour drive one way to pick up the vehicle. When I arrived at the dealership I was told they were unable to process the transaction due to a paperwork issue that I had previously brought up three times prior to coming in. I was told each time it would not be a problem. The Sales Manager and Business Manager blamed the Sales Person for what they called a miscommunication. However, they also should have checked the paperwork prior to my arrival as they knew this was an out of state deal. The paperwork for my deal should have been ready in advance at any competent dealership. Due to Rohrich Mazda's complete lack of professionalism I rearranged my whole week to make a 10 hour roundtrip for absolutely no reason. They’ve promised to send me a $150 check for my trouble, which barely covers the gas; let alone my time, frustration, and other expenses. My experience was unacceptable and I am writing this review to encourage others to reconsider purchasing from this inept establishment.

My experience here was disappointing and troubling. They sold me a car with a faulty tire that was punctured from their active construction zone, and refused to do anything about it. I purchased a car that I picked up inside of their service garage. Their garage, office, and whole property was an active construction zone. There were workers drilling, cutting building materials, etc., in the garage where the car was picked up and other cars being serviced. I drove off of the lot and saw the low tire pressure warning come on. It was slowly losing air pressure but, as I drove on it, the loss of air pressure became much more rapid. By the time this was realized, I was on the PA turnpike with the vehicle. I had to repeatedly pull over and pump air into the tires until I could make it to a rest stop to change my spare. The faulty tire must have just been put on with a hydraulic wrench, because the lugnuts were so tight that it took a LONG time to remove them and I pulled my back. The really disappointing part came next. I contacted the dealership and let them know they sold me a faulty tire. They immediately denied it. The first person I spoke with was rude and told me that if I wanted a new tire (for a car I bought hours earlier) that was on me. Finally one of the managers contacted me, but the result was not much better. In fact, the manager told me that I should have bought the tire warranty! I was shocked that he would mention an upsell item when they sold me a faulty tire off the lot, and I found it highly disappointing and unprofessional. Due to the negligence and recklessness of operating an active construction zone near new cars being sold to customers, and the rude response I initially received, I was hopeful that they would make things right. They did not. Now I am stuck with a car from a dealership that I cannot trust. For what it's worth, the sales associate was great and I do not believe he was involved in this mess at all.

Jay Obertance was absolutely amazing to work with. I just graduated college, so I was super nervous to buy my first car on my own. He made sure I got exactly what I wanted when the other dealerships told me they didn't have anything available. He made sure to get me to a payment I was comfortable with, and the entire process was painless. He was kind, patient, and hilarious. It was the least stressful experience ever, and I could not have had a better salesman!