Nelson Mazda Norman in Norman including address, phone, dealer reviews, directions, a map, inventory and more

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819 N Interstate Dr
Norman, OK 73069

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Nelson Mazda Norman

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

6 out of 8 people said they would recommend this dealer

5 (out of 5)

Nelson's in Norman OK

Reviewed by MICHAEL HASKINS in EARLSOBOFebruary 18, 2020

Great experience with this dealer. Will go back. No pressure, very helpful, very obliging. Our sales person's name was Strother. He could not have been better. We explained our situation, what we were interested in and how we would like to go about the process. He found the car we were after, was great at explaining it's features and allowed us to feel empowered and valued throughout the process.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Terrible service- run!

Reviewed by Vandiver in Norman, OKOctober 04, 2019

I want to save everyone some pain and frustration. Do NOT go to Nelson Mazda in Norman. Let me give you a rundown of our experience with them. Keep in mind we only went there to trade in my last Mazda from when it was Reynolds Mazda- they were amazing! Great service and great people! Nelson Mazda is a total nightmare! Avoid them like the disgusting plague they are! We went to test drive a few cars and the hatchback I wanted to drive was dead. Battery needed a charge because it had been sitting too long on the lot. Should've been my first clue to shop elsewhere. So I drove the same car in a sedan so they could charge the battery and we could come back the next day. We find out the salesman Corey knows Adam's friends Martin Wiley (competing car salesman) and Lane Davenport (current co-worker that just had a baby). He mentions if we buy from him he'll throw Lane a referral bonus. (This is important later)We come back to test drive, tell them we want tag/title/tax included and start the finance paperwork. (We were pre-approved with Tinker)They want to detail the car and fix a couple paint chips (probably from hail) so we agreed to come back a couple days later. We show up and I tell you I could have fixed that paint better myself with nail polish. It was terrible. So they say they'll take it to the paint shop and apologize for not checking it before we drove all the way there. At this point we've driven to Norman half a dozen times from OKC and are getting frustrated. Salesman Corey apologizes and we meet his boss Will. They assure us they'll get it fixed ASAP. Mmmmk. On the second day my car is in the paint shop they call and say it's going to be another day. I'm pissed. So they ask what can they do? I've always wanted tinted windows. They can do that. Awesome. I'll drive the loaner a little longer. Whatever. Just fix my xxxx so I can be done with you people. And free tinted windows? Helps ease my frustrations some. They even offer to deliver the car when ready to save us another trip to Norman. We say great! I had reminded Corey to get my tag off the 2012 Mazda due to the law change in July where it moves to the new vehicle. He delivers the car and guess what he forgets? The tag. And when I asked him about the tag he said it will get mailed to you. I said no. It won't. Remember? He goes, oh that's right! So I ask how soon can you deliver that to me? He says in a couple days. Fine. He says he'll drop it in the mailbox. 2 days later I texted Corey to check in and he tells me his schedule and why he can't bring it yet. And that he promises to bring it tomorrow. Thank goodness he did. 4 days later he texts "I forgot to ask did you get your tag from the mailbox!" I said yes. (Terrible follow up)Then we finally get the title work in the mail, go to update the tag and find out the dealership didn't include a check for the Tag! And it's $970! Adam calls, talks to a nice woman in accounting and she says we'll overnight that to you so sorry! Then Adam gets a callback from the same chick saying they won't sign the check. Apparently they made a clerical error and didn't include TTL as we had requested so they said we could refinance! Umm no, your mistake. Write me a check. So they finally did after a long conversation with the GM Nathan and we expected that to be overnighted to us based on the earlier conversation. The next day a check never came so I called GM Nate to inquire and he casually states he put it in the snail mail. Why he thought that was a good idea is beyond me. I told him we expected that to be overnighted so he tells me he's about to have family dinner and will call me back. K. Nate actually comes through and has a check delivered that night by one of his drivers. (You'd think they could have done this with my tag but whatever) We deposit the check and are done at the tag agency. Whew! But- don't get too excited! They aren't done being horrible at their jobs yet! Now we find out that Lane Davenport isn't getting any respons

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Schedule 1 Pre-Paid Maintenance

Reviewed by Robert Pearce in Oklahoma City OklahomaJune 11, 2018

My name is Robert Pearce (405-736-5226) and I had my car serviced on Saturday the 9th of June at Nelson Mazda in Norman Oklahoma. I was informed at that time that my pre-paid maintenance service would end at the 25,000 mile mark. This does not correlate to what I thought I purchased with the car when you were Reynolds Mazda (Schedule 1 Maintenance Plan). During the financing portion of my car the financing representative sold me this plan which supposedly goes out to 60K miles. I agreed to have this included in my purchase contract and now it appears that Mazda is reneging on this purchase. If this is so then we need to adjust the financing to correctly reflect that this add on is no longer in effect. I am very disappointed. This is my third Mazda and as a loyal customer for 25 years I feel very let down by this development. Respectfully, Robert Pearce (Address: 13505 Steeple Chase Circle, OKC 73131).

Customer Service 5

Buying Process 2

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Nelson Mazda Norman

Nelson Mazda began in Tulsa, Oklahoma. The store's founder, Robert Nelson, established his company on faith in Jesus Christ and excellent customer service. Because of our proud history we have become the STANDARD for what car buying should be in Oklahoma! All of our vehicles go through an extensive up to 100 point inspection process. We also have a robust recon department here at Nelson Mazda that ensures EVERY car will look GREAT! Our long time slogan "We'll Make A Believer Out of You" is known throughout Oklahoma and as a result we have thousands of HAPPY customers! Stop by today and we will "Make a Believer out of You!"

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