Southern States Mazda in Raleigh including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2511 Wake Forest Rd
Raleigh, NC 27608

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Southern States Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.1 (out of 5)

9 out of 17 people said they would recommend this dealer

1 (out of 5)

Dishonest diagnosis and incompetent repair

Reviewed by Eric Fuller in RaleighApril 15, 2021

My 2013 Mazdaspeed 3 has always been very reliable. A month ago, it sputtered and died, so I had it towed to Southern States Mazda. When I had filled it with gas the previous day, the gauge did not move, leading me to think there was an issue with the sensor. When it stopped running, I assumed a more significant problem with the fuel system. I explained this situation in detail to the service advisor when I dropped off the car. Southern State's diagnosis was to replace the fuel pump, which cost roughly $800. The repair took almost two weeks. When I picked the car up, the gas gauge still read empty. I thought that was odd since I had delivered the vehicle with a nearly full tank. I asked to speak with the technician who had done the work. When he arrived, I asked if he had drained the tank to replace the pump. He replied that the car had an empty tank when he started working on it. Apparently, in a moment of distraction, I had not filled the car as I thought I had. Nonetheless, I had explained the situation carefully to the service advisor. They were fully aware that I thought there was an issue with the fuel system. Yet, I was not informed during diagnosis or repair that the vehicle had arrived with an empty tank. I only learned this by asking the technician directly. Unfortunately, there is more to the story. Upon receipt of the car, I noticed a strong gas odor. I again dropped the car off with Southern States. I was told the technician had damaged the gas tank during the previous unnecessary repair. The tank would have to be replaced, which took another week and a half. After the second repair, I instructed Southern States to deliver it to another mechanic. This mechanic checked their work and found system codes concerning the fuel evaporation canister. The car now stumbles under wide-open throttle and requires further repair, which I do not trust Southern States to perform. It's been over a month since I entrusted Southern States Mazda with my low-mileage, well-maintained, dead-reliable car. Rather than charge me for a simple diagnostic, Southern States took advantage of my confusion to advise an unnecessary repair. Their actions constitute fraud, Unfair and Deceptive Trade Practices, and violate Article 15B, ยง 20-354.8 of the North Carolina Motor Vehicle Repair Act: "It shall be a violation of this Article for any motor vehicle repair shop or employee of a motor vehicle repair shop to do any of the following: (3) Misrepresent that certain parts and repairs are necessary to repair a vehicle."

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Disingenuous and dishonorable sales practices

Reviewed by Jake H. in Fuquay-VarinaFebruary 27, 2021

Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a new CX-5 GT AWD. Thought we had a done deal, and told him I'd be in this weekend for it. He waits SEVEN HOURS (10 minutes before they close) to reply back saying it wasn't soon enough and he just sold the car. We had never been talking about a specific vehicle and he was asking what colors I'd accept - so obviously we're not about one car in inventory here. I email him back a few times and finally he says he'll honor our deal for an in-stock vehicle. He knows what colors I'll accept, so the implication is it's in stock. Drive all the way there from Fuquay and surprise, surprise, they only have the car in white and they won't honor the deal to get a matching CX-5 in later. Absolute waste of time, and sales practices you'd expect from a sleazy used car lot and not an actual dealership. Buyer beware, and take your business elsewhere.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Get a CarFax for New Car

Reviewed by J Parks in Raleigh, NCNovember 17, 2020

DEMAND A CARFAX REPORT BEFORE BUYING A NEW CAR AT SOUTHERN STATES. In 2005, I bought a new Hyundai Santa Fe from Southern States. When I sold this car earlier this year, I discovered from CarFax that the car had been in an accident before I purchased it as "new." SOUTHERN STATES DID NOT DISCLOSE THIS TO ME BEFORE THE SALE. I don't think Southern States did anything actually illegal, but it is sleazy.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About Southern States Mazda

Come visit us at Southern States Hyundai, your local Raleigh Hyundai dealer. Our staff is ready to help you purchase or lease your next vehicle. When you visit our car dealership in the Raleigh area, expect the superior customer service that you deserve. With years of experience and training the Southern States team will get you into the Hyundai vehicle that is right for you. Southern States Automotive has been in business since 1986. The Southern States team is committed to excellence and making your car-buying experiences a positive one!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top