4811 Wilkinson Blvd
Gastonia, NC 28056

Get Directions

Sales: 704-824-7777

Used Cars: 704-824-7777

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Mazda of Gastonia

Overall Rating:

1.5 (out of 5)

85% recommend this dealer

81 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Not sure if its due to miss-communication between

Reviewed by jermaine1214October 25, 2023

Not sure if its due to miss-communication between departments, incompetence, or just dishonest business practices, but this was the worst experience we've ever had at a dealership. My wife and I went to look at a specific vehicle a few days ago and spoke with a salesman (Rolando) about the vehicle. We did a test drive, and acknowledged interest in the vehicle. We asked for a write up to speak with our bank. Today my wife contacted the dealerships online sales in regards to their "deal of the day" that she saw advertised. She then spoke with Cam (letting him know that she had promised to purchase from Rolando) they agreed upon an out the door price for the vehicle. My wife informed Cam that she would be in when she got off work, she also contacted Rolando and informed him that she would be in after work today. After work we go to the dealership (check in hand) and asked for Rolando. My wife tells him that she's here to purchase the vehicle. Rolando takes us back to his desk and brings up the offer on his computer. This was not the agreed upon "out the door" price that she was given just a few hours earlier. Rolando goes and gets a manager (I don't recall getting his name) and he comes back and tries to talk all around the numbers as if he's a movie con artist. He tells us that he doesn't know what was said in previous conversations about pricing, he doesn't know why we were given this particular price, (which was already above the price advertised on the website). He tries to explain that the website prices are just up there to generate interests, and they will be different when you come in. Needless to say we left with our check for the full amount agreed upon in my wife's first conversations with Cam and Rolando. Sad part is the difference in price wouldn't make or break the dealership, but the principle of waisting our time lost them a cash sale.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Mazda installed my wheel bearing incorrectly.

Reviewed by KuchSeptember 16, 2023

Mazda installed my wheel bearing incorrectly. Several months later I am still waiting on a refund.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

We changed our mind on purchasing a vehicle and was

Reviewed by pageiiidanielJuly 10, 2023

We changed our mind on purchasing a vehicle and was promptly told that we would not be receiving the partial down payment back. It is non-refundable we were told. Have been trying for three weeks to get it resolved through Sales Manager Corey. We just want our money back.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Mazda of Gastonia

Our team at Mazda of Gastonia feels that learning more about us will help you feel confident when you come to our dealership. We strive to provide comprehensive care and it all starts with a wide-ranging inventory that you can view online or in person.

As you explore our inventory you'll discover many capable models in the Mazda lineup which includes sleek roadsters elegant sedans and versatile SUVs. However car shopping is about more than just finding your favorite model-and that's why we also have a helpful finance center and advanced service facility.

Are you ready to learn more about how our team can help you? Call Us Today.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top