Joe Maus Mazda in Charlotte including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

6735 E Independence Blvd
Charlotte, NC 28212

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Sales: 866-783-9238

Used Cars: 866-781-7968

Hours Toggle

Sales Department

Sun 1:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 5:00pm

Reviews of Joe Maus Mazda

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

86 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great phone Etiquette

Reviewed by Fred Schmidt from CharlotteMay 27, 2022

Spoke with Dalton on the phone, felt like he really knew Mazda features & safety. Hope to come out in a few weeks for test drive and purchase

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Lousy customer service

Reviewed by Linda from Indian Trail, NCMay 21, 2022

I needed my sim card updated for my navigation system and was told they couldn't do it at the dealership - where I not only purchased the vehicle, but paid extra for the sim card. I tried to update it at home but had no success. Now my car says I no longer have any navigation system. When I called again to tell them I couldn't do it, I was told to go online again. I told them I wasn't able to and they said there was nothing further they could do. I will never buy another car from this dealership again!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Best car buying experience ever!

Reviewed by Shelly McLean from Charlotte NCMarch 22, 2022

I was in search of a full size SUV and to trade in my midsize SUV. I probably looked at over 100 cars online and I finally came upon one I liked that was at the Joe Maus Mazda dealership. Prior to coming in, I researched reviews on the sales team there and one name kept popping up and that was Mike Brooks. I called and asked for Mike and I told him I was on the way and I wanted him to assist me. As soon as I met Mike I instantly felt comfortable and knew I was in good hands. Mike was probably hands down one of the best salesperson I’ve ever worked with. He was extremely professional, friendly, and knowledgeable. Mike took care of me every step of the way. He was able to get me in the SUV that I wanted and a reasonable price that me and my husband was comfortable with. Also, Hanna in the finance department is a magician. Super friendly , personable and assisted us with getting an extended warranty on my SUV. There was also a manager there that was awesome as well, I think his name was Chris. Freaking awesome! Going forward I will be purchasing all my vehicles from Joe Maus Mazda and recommend anyone looking for a new or used vehicle to go ask for Mike. Mike went above and beyond for us and I truly appreciate all his hard work. He went out of his way to help get me in my SUV and I am absolutely loving it! Mike Brooks thank you so much!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Joe Maus Mazda

WHY SHOP WITH JOE MAUS MAZDA?
At our family-oriented dealership we understand and appreciate the hard work it takes to raise a family and we won't waste your precious time. We scan the entire area daily to ensure every one of our vehicles is tagged as low as possible. With our aggressive pricing and selection we guarantee to beat any written offer.

At Joe Maus Mazda we extend our unique Mazda Advantage Program to each customer. This program has the added benefit of services that will protect your new vehicle such as free oil changes nitrogen-filled tires protective coatings and roadside assistance to name a few.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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