Smith Haven Chrysler Dodge Jeep Ram in Saint James including address, phone, dealer reviews, directions, a map, inventory and more

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794 Jericho Turnpike
Saint James, NY 11780

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Sales: 631-721-4726

Used Cars: 877-227-8413

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 5:00pm

Reviews of Smith Haven Chrysler Dodge Jeep Ram

Overall Rating:

4.5 (out of 5)

90% recommend this dealer

203 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience at Smithtown Jeep

Reviewed by Adam Tuzza from East PatchogueMay 13, 2021

Absolutely the worst experience of my life. Went in for a new jeep. Would have been number 8. With covid credit score was lower then normal. Had George as a fiance person. He ran the credit said it wasn't that bad and could get us from a cherokee to a grand cherokee. Had us look at a car and everything. Then came back and said he would have to work on it. It was Saturday he said he would call Monday. He did not. I called him that evening he wasn't available but what get the message and get back to me. The next day Still nothing. Called twice that day with no return. Called again that night of course he was gone for the day, so I spoke with one of the sales managers. It was Taylor or Tyler he said he would look up the file and call me the next morning. Received a message at 1pm, called him back never to be heard again. Spoke with the receptionist she was going to get him on the line and I got disconnected. Called back twice and amazing the phone kept hanging up. Just a horrible experience. Anyway went to Nardy Honda a got a 2021 CRV EXL beautiful truck and an amazing experience. Thank Smithtown Jeep.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The Only Dealership I would ever recommend

Reviewed by JWcompass from Seaford, NYApril 11, 2021

I bought a great used Jeep here today. The experience was painless. After a week of sleazy "used car dealer" crooks with every BS fee trick, I was ready to give up, and say OK - it says 19,000 but that means 23,000. plus tax and dmv I saw the Smith Haven no fee promise and went here (expecting to see a whole new bag of tricks) but NO, it was a great experience. No dealer fees, no financing pressure, no certifying fees, no preparation fees. no transportation fees. The price said 19,000 and it was 19,000 !!!! $19,000 certified, plus taxes and DMV and out the door. Amazed. We will be back for a truck soon. I will recommend Smith Haven Jeep to anyone and everyone. # 1 fan.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much from the whole Smith Haven team for such a meaningful review! I'm glad we were able to change your perspective on car dealerships, and show you how easy it can be to do business. Welcome to the Smith Haven family, and we'll be looking forward to having you back in the future!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Unfair practices

Reviewed by Stephanie j from ManorvilleFebruary 10, 2021

I came in a few times for my check engine light while under warranty and certified pre owned. I was told the first time it was covered, the next I was charged for diagnostic which I shouldn't have been, then I come back, they charged me doublle my deductible, labor, and for wipers they didn't put on..

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Stephanie, I'm sorry that you feel you feel this way. Please reach out to customersupport@smithhavenauto.com so we can further investigate your complaints.

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Smith Haven Chrysler Dodge Jeep Ram

Smith Haven Chrysler Jeep Dodge Ram is a family run 5 star dealership that was started by Donald Saslow in December of 1969. We have been Long Island's most trusted name for Chrysler Jeep Dodge and Ram for over 50 years. Continually treating our customers like family has allowed us to secure other franchises to add to our expanding Auto Group. We are committed to always giving Real Deals and quality customer service!

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