Route 9 Mazda in Poughkeepsie including address, phone, dealer reviews, directions, a map, inventory and more

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2309 South Rd
Poughkeepsie, NY 12601

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Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Route 9 Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.3 (out of 5)

2 out of 6 people said they would recommend this dealer

5 (out of 5)

Update to Previous Review

Reviewed by Mike Smith in Poughkeepsie, NYMay 10, 2021

Update: After a bumpy start, Mike Smith, the General Sales Manager went above and beyond to fix some problems I encountered. I'm very grateful to him for how he handled the situation. He made it very clear that he would take care of the issues that happened and make necessary changes. I have to give credit where credit is due. All issues have been resolved and Route 9 Mazda even went a little further to insure customer support.

Customer Service 5

Buying Process 4

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

AVOID

Reviewed by DealerReview1 in CTJuly 22, 2020

Awful experience. Avoid this place!!! I chose to visit because they had 5 CX9s on their website. I emailed in the morning to make sure they had them all on site and was told that all were available. I take the hour drive that same day and once I get there am told that they only have 1 CX9 available. That should have been my red flag not to trust them anymore but my wife liked the car they had available. We agreed on a price in the lot and I was asked to come inside to work on paperwork. There were other cars ahead of me but was told they’d call me with finance rates the next day. They called and since their rate was high (being that my credit score is over 775) told them I’’ll finance with my bank and I just need the purchase order paperwork to submit for the loan. They send me the paperwork the next day but the price of the car increased by $500! I immediately called and told them the price was wrong and was told because I am not financing with them, they need to raise the price of the car! The price I negotiated was never based on how I was paying! We agreed to a set price before they even asked how I was paying. I complained on the phone with the finance lady (who had a very nasty attitude from the beginning) and then was transferred to the sales manager who told me they have to make money through the financing and since I wasn’t financing with them they need to make it somewhere else by raising the price. After much argument, he said he can change the fee to 250. I was tired of the whole thing and agreed to it and asked him to send new paperwork the next day changing the 500 fee to a 250 fee. I wait all day for it and finally received at the end of the day with an ADDITIONAL 250 ADDED! So now we are 750 more than we agreed upon! His reasoning? It includes dealer fees that I supposedly knew about from the very beginning. Not once were these fees ever mentioned and if they were legit, why wouldn’t they be included in the first official purchase order I received? What an unprofessional, dishonest dealership. They lie and cheat you every possible way they can. Based on their previous lies, I have a good feeling they would have lowered the value they gave me on paper for my trade the day we picked the car up as well. The process of picking the car and agreeing to a price was easy. After that, it goes downhill quick with their lies. AVOID!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Perfect Car-Buying Experience

Reviewed by Stephen in Poughkeepsie, NYMay 13, 2019

My wife and I drove on the lot of Rt 9 Mazda and started looking at the inventory of the Mazda CX-5's, our car of interest. Very shortly, we were greeted by Dan Santiago. He was not only very friendly, but very knowledgeable as well. His dealership had an excellent inventory selection, and we found the exact car we researched. We were prepared to go "shopping", but that wasn't necessary, as Dan and his crew made our car-buying a pleasure. They gave us a fair price for our trade, which we had researched, and the monthly lease payment was among the most competitive we saw advertised. The CX-5 is a terrific car. I would highly recommend the car and the dealership.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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