Koeppel Mazda in Jackson Heights including address, phone, dealer reviews, directions, a map, inventory and more

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77-15 Northern Blvd
Jackson Heights, NY 11372

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Sales: 718-568-9999

Used Cars: 718-303-0395

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 6:00pm
Sat 6:30am – 4:00pm

Reviews of Koeppel Mazda

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

332 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible customer service from sales manager

Reviewed by Angela C. from New York, NYJune 18, 2022

Be cautious if visiting this dealership, especially if you're a female. I made an appointment to test drive a car and when I arrived, the salesperson wanted a great deal of personal information. I provided my telephone number and a copy of my license. When the salesperson started typing my address into his computer, I asked why he needed to do this. He called a manager over, Ray, and the manager told me before test driving they need my information. I indicated that I understood that and provided my telephone number and a copy of my license and inquired why they needed my address in their computer. The salesperson was going to test drive with me. Ray responded, "for none of your business." I left before test driving. I can't imagine speaking to another human being that way, let alone when you're in customer service and the person merely asked a question about how their contact information would be used. All he had to do was explain or even indicate, why don't we just look at the car because to test drive I'm going to need your information for such and such reason. It was appalling. I get that the market is good for the dealer right now, but treat people with some humanity and also realize that the car market is cyclical and soon you'll need to work for customers.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Be cautions if visiting this dealership, especially if

Reviewed by Angela C.June 18, 2022

Be cautions if visiting this dealership, especially if you're a female. I made an appointment online to test drive a car and when I arrived, the salesperson wanted a great deal of personal information. I provided my telephone number and a copy of my license. When the salesperson started typing my address into his computer, I asked why he needed to do this. He called a manager over, Ray, and Ray told me before test driving they need my information. I indicated that I understood that and provided my telephone number and a copy of my license and inquired why they needed my address in their computer. The salesperson was going to test drive with me. Ray responded, "for none of your business." I left before test driving. I can't imagine speaking to another human being that way, let alone when you're in customer service and the person merely asked a question about how their contact information would be used. All he had to do was explain or even indicate, why don't we just look at the car because to test drive I'm going to need your information for such and such reason. It was appalling. I get that the market is good for the dealer right now, but treat people with some humanity and also realize that the car market is cyclical and soon you'll need to work for customers.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Angela, Thank you for taking the time to post your review. If possible, I would like to ask for the opportunity to discuss your experience at Koeppel Mazda. Please contact me at jknoesel@koeppelautogroup.com John Knoesel

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very straight forward.

Reviewed by jeremykao74April 23, 2022

Very straight forward. Nothing hidden and very kind. Kamal was very helpful with all my questions

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Koeppel Mazda

For over 10 years Koeppel Mazda has maintained the Better Business Bureau "A" rating. That is a tough accomplishment and it means you can trust Koeppel Mazda to sell you the best car at the best price! As one of the area's leading dealerships we know how to take car of you. We have all the latest models an expert sales staff excellent customer service and attractive financing options. Call email or stop in to say "hi" today. with our friendly atmosphere and great inventory you will be glad you did!

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