Koeppel Mazda in Jackson Heights including address, phone, dealer reviews, directions, a map, inventory and more

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77-15 Northern Blvd
Jackson Heights, NY 11372

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Sales: 718-568-9999

Used Cars: 718-303-0395

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:30am – 6:00pm
Tue 6:30am – 6:00pm
Wed 6:30am – 6:00pm
Thu 6:30am – 6:00pm
Fri 6:30am – 6:00pm
Sat 6:30am – 4:00pm

Reviews of Koeppel Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

52 out of 62 people said they would recommend this dealer

1 (out of 5)

Horrible Service, 0 Management Experience

Reviewed by DB in Forest HillsDecember 20, 2020

Where does one begin... Initially, I had high hopes for Koeppel. My brand new 2020 Mazda3, had its windshield damaged. After calling, I was very pleased with how professional Koeppel spoke to me on the phone. Sadly, upon arrival at Koeppel for my appointment, another customer reversed into my car while inside the Koeppel service bay. Needless to say, I was very upset about this occurrence. I waited diligently for someone to attend to my car and speak to me about how this would be repaired, waiting for over an hour. Not their fault, of course. Initially, Carlos was very polite and even provided me with the security camera footage so that I would not be liable for any damages. However, when I had asked about a loaner vehicle, he barked back sternly: "We do not give loaners for body-damage!" It was quite a rude way to put it, as if I was greedy to ask for such a thing? Eventually, after about 1 week, Carlos offered to provide a loaner vehicle. After another week, I get a call from Carlos that the car "looks great," to which I said, "excellent, that's reassuring." We scheduled a pick up date later that week. However this is when the "service" began to fall apart. Upon finally arriving to pick up the vehicle, my father and I inspected the car to find that both the left side of the hood and left side bumper were not correctly aligned and visibly seen to have large body gaps. Carlos came to inspect and, initially, claimed, "I don't see it." Only once I pulled up my loaner Mazda3 of the same make and model did he agree that the bumper around the left headlight was popping out. Carlos, of course, pressured me if I "really want to send it back just to move it this far?" To which I agreed, "Yes, send it back." A disappointing repair, but I left hopeful that the car could finally be repaired correctly. 2 days later, I get a call from Carlos that they cannot fix the bumper panel alignment because it is "plastic." I had already contacted other body shops with photos that promised they could correctly attach the bumper, so this was strange and disappointing. I came back the same day to pick up the car. Upon signing papers, I asked Carlos if he could recommend any other Mazda certified body shop, to which he said, "I cannot." What? Someone in the automotive repair business cannot refer me to another body shop? On top of this, he tried, patronizingly, to call me over, like a kid, by curling his finger to say, "you alright? Let me show you the car" I was shocked; that is not how you speak to someone, let alone a customer. It was as if he thought I was a child, and not a customer who understands how a repair should be done. This interaction alone left me with a bad taste in my mouth, because I realized from then on that Carlos, despite his friendly demeanor, does not respect me as a customer despite everything that has occurred. As a bonus, I found a pretty deep scratch on the passenger door of my car at home. Could've been Koeppel or the body shop, but regardless, frustrating. 10 days after pickup, I wake up in the morning after rain to find that my car windshield is leaking into the interior! The windshield that Koeppel themselves had assured they would replace properly! I was astonished at how sloppy Koeppel and the body shop had been with my car. The next Monday, I came to replace it properly. But guess what - it leaked again after about one week! If you are reading this, Carlos, or Koeppel, you need to consider your dealership’s attention to detail. You are *not* in the business of servicing vehicles; rather, you are in the business of supporting your community. When the body shop messes up, and a windshield leaks, this is a reflection of the respect that your dealership affords another family’s investment in their vehicle. You cannot call me and say, “the car looks great,” for you to then agree that it is not aligned correctly when I come to see it.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great Team at Koeppel Mazda

Reviewed by Jkaufman100 in New York, NYMay 24, 2020

Koeppel Mazda is the best. Stein Celestin was our salesman and made sure we got the best price Koeppel could offer. He also ensured we had everything ready to go so that when we arrived, we just had to sign the papers and go. Before we drove off, he made sure we knew all the new features in our car (we were returning a 2017 car of the same model). Great customer service. Sherette Corsey was also great and very patient when we made a last minute change in our deal. I can't say enough good things about Stein, Sherette and the team at Koeppel.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Friendly, professional people

Reviewed by CW in Riverdale, BronxJanuary 16, 2015

I bought a Mazda 3 and I love it. Beats the heck out of the Altima I was driving, and is almost as much fun as the 2004 BMW 3 I used to have. Raul Jiminian was my salesman, and I can't recommend him highly enough. I have had occasion to be in touch with him a few times, and he's a pleasure to know. All the folks here that I've encountered (I've also been back once for an oil change) are very friendly and the atmosphere is low-pressure.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Koeppel Mazda

For over 10 years, Koeppel Mazda has maintained the Better Business Bureau "A" rating. That is a tough accomplishment and it means you can trust Koeppel Volkswagen Mazda to sell you the best car at the best price! As one of the area's leading dealerships, we know how to take car of you. We have all the latest models, an expert sales staff, excellent customer service and attractive financing options. Call, email or stop in to say "hi" today. with our friendly atmosphere and great inventory, you will be glad you did!

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