University Volkswagen Mazda in Albuquerque including address, phone, dealer reviews, directions, a map, inventory and more

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5150 Ellison St NE
Albuquerque, NM 87109

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Sales: 505-448-1953

Used Cars: 505-355-6747

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of University Volkswagen Mazda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.2 (out of 5)

40 out of 49 people said they would recommend this dealer

1 (out of 5)

Unfair practice got ripped off

Reviewed by Brian Welwood in Albuquerque nmMay 20, 2021

Dont trust 'UNIVERSITY VOLKSWAGEN' I BOUGHT MY BRAND NEW CONVERTIBLE TURBO FINAL EDITION BEETLE. AT TIME OF FINANCING THE FINANCING PERSON MOHAMED CONVINCED ME TO PURCHASE THE EXTENDED WARRANTY AND THE GAP INSURANCE. THE EXTENDED WARRANTY ALONE WAS ABOUT A THOUSAND DOLLARS AND THE GAP ANOTHER FOUR HUNDRED. WELL I TRADED IN THE CAR WITH ONLY 59 ACTUAL MILES ON IT. I WAS TOLD BY THE OTHER DEALERSHIP TO CALL UNIVERSITY VOLKSWAGEN AND TALK TO MOHAMED WHO DID THE FINANCING. TO REFUND MY EXTENDED WARRANTY AND GAP THIS IS HOW UNFAIR BUSINESS THEY RUN!! ABOUT 1,400.00 I GOT 300.00 DOLLARS BACK THEY WOULD NOT REFUND THE EXTENDED WARRANTY A THOUSAND DOLLAR WARRANTY I LOST!! HE TOLD ME THEY DON'T REFUND THE WARRANTY!! UNFAIR BUSINESS!! BE CAREFUL WHEN YOU GO TO UNIVERSITY VOLKSWAGEN!!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Bad Customer Service

Reviewed by TC in Albuquerque, NMMarch 24, 2021

I’ve always had a positive experience until yesterday. The part to my car was preordered and paid for weeks in advance. Took the day off of work and waited for an hour until anyone knew what was going on. Finally, I was given a loaner and went home when I was sent a video by text saying that my breaks were in good shape. About an hour later, I was contacted saying that my brakes needed to be replaced and this bothered me. The wish washy attitude and utter lack of consideration for their customers is really what upset me. On top of that I was told they should have my car fixed that same day but they’d let me know either way so I knew what to expect and could plan accordingly. No call back as I waited the rest of the day and even tried to call them without an answer. Called the next day for hours, still no answer.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Straight Shooters

Reviewed by Mazda6 Fan in Santa Fe, NMMarch 07, 2012

We knew what we wanted and we knew the price we wanted. The salesman was honest and was happy to provide options. There was no pressure to buy. We concluded the whole buying process in about 4 hours. Other Mazda dealers stuffed us around. University Mazda are good to deal with. Only downside was that we wanted an accesory fitted and this took a bit more time than we wanted (although arguably our timings were tight).

Customer Service 5

Buying Process 4

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

About University Volkswagen Mazda

University Volkswagen Inc is an Albuquerque Volkswagen Mazda dealership that also serves as a convenient Santa Fe, Carlsbad, Espanola, Farmington, Los Alamos, Las Cruces, and Rio Rancho Volkswagen dealer. Whether you're looking to purchase a new or used Volkswagen or Mazda or perhaps need service done, you'll get exactly what you need at University Volkswagen Mazda in Albuquerque, New Mexico.

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