Autex Mazda

Autex has been my go-to Mazda dealer for decades. They treat me right, get me the best price available, and their Service department is top-notch. 10/10!

Let me describe my very disappointing experience with Autex this summer. I had done my homework and knew what the used car I test drove should be going for. I had a maximum price I was prepared to spend, which was right in the middle for for a reasonable price for both buyer and seller. Additionally, they charge nearly $500 for the "administration fee" which is essentially pure profit on top of the retail price. First, the layout of the office offers absolutely no privacy when having any type of discussion, including pricing and finance. The tables are just a few feet apart and no private offices and anybody can listen in. Second, the "Sales Consultants" are anything but that, they should instead be called "Customer Service Agents." At least the person I had, Steve, said he does not get involved with price negotiation. It simply indicated to me either Steve was too new for management to let him get involved in any pricing (doubtfully) or they simply did not trust him with negotiating. Very bizarre to say the least. So, Steve coordinated the test drive and answered questions about the car, then the next stage was being met by the Mark, the business manager, who upon first appearance, I thought he drifted in from the service department. He immediately and only pushed what the financing price would be (another way for them to make profit) and I told him we would be paying "X" and it would be cash. After disappearing behind the counter to whisper to Gretchen, the General Sales Manager, she reappeared, didn't even bother to introduce herself or sit down and simply stood over and handed me a written down figure which was only $200 off the resale price! I was incredibly insulted and told her "thank you" and got up and left. Steve later texted me to say that Autex is known as being competitive on their used cars, blah, blah, blah which merely translates to the fact they are not interested or willing to take anything but a silly token amount off the car. Oh, it is important to know that the car had been sitting on the lot for eight weeks when I test drove it and it then sold over eight weeks later. They were clearly not interested in selling it. Do yourself a favor, take the time to travel to another dealership.

Hunter is great. He is so knowledgeable and passionate about cars. It was great working with him.