Tom Dolan's Reno Mazda

Angel Ramirez is THE BEST. He is patient, knowledgeable, and helpful. He represents Dolan’s biggest guarantee as a genuine no pressure salesperson. He doesn’t use all the fluff and extra tactics that you typically encounter when car shopping. Negotiations are quick and customer centered (Ryan Dolan even helped get us to a deal!). He has gotten me into a new car & a used car now. A pleasure to buy from Angel and will always recommended him.

Traded in my 2017 Kia for a preowned 2019 Sorento all online. I did my research first for the trade in value for my old vehicle. Kia was right in line with the trade in values I found online. Made an appointment to test drive the Sorento, and we decided to buy it. There was no haggling about the trade in price. We bought our original Kia from Tom Dolan's that why we went back to them. This dealership does not work on commission so there is no trying to upsell. Ben was our contact for this purchase, and he was more than helpful and knowledgeable. All in all a great experience.

I had a very poor experience yesterday, unfortunately. I test drove their 2016 Mazda 6 manual with the salesman, then spent a half hour afterwards in the manager’s office, going over the CarFax and service records of the car. I clearly expressed interest in the car, asked the manager about the cabin noise to which he said their tech can look at it right after his lunch. I said that at most I might ask for consideration in the price for needing to fix the cabin noise and touch up some chips on the front. I expressed again that I am serious about the car, exchanged phone numbers with the salesman, asked to be contacted about it and that I might just want to have my mechanic look at it quick as well, all of which they both indicated that was fine. There was a brief mention that their Fernley store had called, but no other follow up had happened from that store. I did not hear anything right away, so I texted the salesman a couple hours later to check in and reemphasize our interest, and then called an hour later as well, but no return call. A half hour later, the salesman texted back that they could not a tech to look at it and that Fernley had picked it up as soon as I left. After further probing, he told me that Fernley had sold it but they have plenty of other cars, and this after telling him I had set up the appointment with my mechanic for the next morning. And even after replying to the salesman that I was disappointed by the experience, I got no further reply. Trust is a critical part of the customer relationship, and this was all too casually tossed aside in this experience. Had I known that Fernley was coming for it, I would likely have put money down to hold the car while ironing out the rest of the details.