13900 Washington Street
Kansas City, MO 64145
Sales: 816-384-0884
Used Cars: 816-791-7719
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Kansas City, MO that carry Mazda
Overall Rating:
3.8 (out of 5)
88% recommend this dealer
191 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I visited Luther Mazda to resolve a TPMS (tire pressure
I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5, 2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved. I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the dealership improves its service policies and stands behind its work.
Dealer Response
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Derek Goshien, General Manager, 816-623-7105.
Maximum rating = 5
I visited Luther Mazda to resolve a TPMS (tire pressure
I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5, 2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved. I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the dealership improves its service policies and stands behind its work.
Dealer Response
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Derek Goshien, General Manager, 816-623-7105.
Maximum rating = 5
Bought a pre owned car 2 months ago.
Bought a pre owned car 2 months ago. Had two non-negotiable points. Chipped windshield needed to be fixed and i absolutely wouldn’t buy without a second key. They made up this promise that their window guy and their key guy would contact me about fixing these issues on my time at my home or job. Two months out, no calls from these people and no one from the dealership has contacted me about these required repairs. They straight ghosted me. Liars and cheats only interested in selling me a car and then moving on. Any dealer has a “we owe” sheet that goes with every sale and can’t finish their monthly books until all things are fulfilled. Luther Mazda of KC apparently doesn’t care about me or my satisfaction. Let’s assume they won’t care about you or yours either. Avoid Luther Mazda of KC.
Dealer Response
Thank you, Joshua, for bringing this to our attention. Please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Derek Goshien, General Manager, 816-623-7105.
Maximum rating = 5
WHY BUY FROM LUTHER MAZDA OF KANSAS CITY Here at Luther Mazda of Kansas City Mazda in Kansas City, MO, our team members take great pride in being able to satisfy the many automotive needs of our Overland Park, Lenexa and Olathe area customers. From helping them navigate the path to car ownership, to providing them with the maintenance services needed to keep their Mazda on the road, our team is here to ensure that when you shop with us, it's an enjoyable experience. Of course, those aren't the only reasons to make Luther Premier Mazda your car dealership of choice in Kansas City. BUILDING OUR COMMUNITY THROUGH GIVING Our team members take great pride in being able to contribute to the Kansas City community. We believe that our Mazda dealership is in a unique position to both sponsor and participate in an array of local events and are more than happy to do so. Through our team's community involvement, we have been able to raise funds for Kansas City area schools and participate in our area's Coats 4 Kids Drive! As you can imagine, while our team is happy to participate in such events, we're also always on the hunt for even more ways that we can make positive contributions to Kansas City and its surrounding communities. VISIT OUR SHOWROOM TO LEARN MORE ABOUT OUR TEAM Whether you're interested in learning more about the team here at Luther Premier Mazda or are ready to begin shopping for your next vehicle with us, we invite you to stop by our showroom today. Conveniently located in Kansas City, MO and just around the corner from Overland Park, Lenexa and Olathe, we look forward to welcoming you in to our showroom for a truly exceptional car shopping experience.
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