Morrie's Minnetonka Mazda

They answered all my questions quickly and fully. I certainly would consider this dealership and recommend it to anyone interested in buying a car.

I purchased a CX‑30 on November 10 and worked with Ryan in financing. During the process, I explained clearly that I planned to pay off the vehicle as soon as my funds were available — within 3–4 days. I was told the dealership could not wait for the funds to be transferred, so I was required to finance the car. On top of that, I was pressured repeatedly to purchase the extended warranty. Ryan’s approach was condescending and aggressive, and after significant pressure, I reluctantly agreed. I canceled the warranty shortly afterward on November 23. Because Ryan insisted on immediate funding, I ended up financing the full amount. I have since paid off the actual vehicle portion of the loan, but the canceled warranty amount is still sitting on my account and accruing interest. When I spoke with Ryan on December 19, he assured me that I would not be responsible for any finance charges related to the warranty portion of the loan — which is the only remaining balance. I do not have the funds to cover a balance that should not exist in the first place. I called twice the week before Christmas and spoke with Ryan and another woman. Both times I was told I would receive a call back, and I never did. I then received an email from Wells Fargo stating that I am late on a payment — again, for an amount that should have been removed weeks ago. I am now being charged over $200 in finance fees due to delays entirely on your end. On December 19, I was told the reimbursement would be “rushed.” It is now January 6, and nothing has been processed. To make matters worse, I received a call from another salesperson attempting to sell me the same warranty again. Even after I repeatedly declined, he continued to pressure and berate me for information about my car until I finally had to hang up. This was completely inappropriate and felt harassing. At this point, I am extremely frustrated. The warranty was canceled on November 23. The dealership has repeatedly promised action and failed to follow through. I am now being financially penalized for delays and pressured sales tactics that were entirely outside my control. This experience has been unacceptable, and I would never consider purchasing another vehicle from Morrie’s Minnetonka Mazda based on how this has been handled.

I purchased a CX‑30 on November 10 and worked with Ryan in financing. During the process, I explained clearly that I planned to pay off the vehicle as soon as my funds were available — within 3–4 days. I was told the dealership could not wait for the funds to be transferred, so I was required to finance the car. On top of that, I was pressured repeatedly to purchase the extended warranty. Ryan’s approach was condescending and aggressive, and after significant pressure, I reluctantly agreed. I canceled the warranty shortly afterward on November 23. Because Ryan insisted on immediate funding, I ended up financing the full amount. I have since paid off the actual vehicle portion of the loan, but the canceled warranty amount is still sitting on my account and accruing interest. When I spoke with Ryan on December 19, he assured me that I would not be responsible for any finance charges related to the warranty portion of the loan — which is the only remaining balance. I do not have the funds to cover a balance that should not exist in the first place. I called twice the week before Christmas and spoke with Ryan and another woman. Both times I was told I would receive a call back, and I never did. I then received an email from Wells Fargo stating that I am late on a payment — again, for an amount that should have been removed weeks ago. I am now being charged over $200 in finance fees due to delays entirely on your end. On December 19, I was told the reimbursement would be “rushed.” It is now January 6, and nothing has been processed. To make matters worse, I received a call from another salesperson attempting to sell me the same warranty again. Even after I repeatedly declined, he continued to pressure and berate me for information about my car until I finally had to hang up. This was completely inappropriate and felt harassing. At this point, I am extremely frustrated. The warranty was canceled on November 23. The dealership has repeatedly promised action and failed to follow through. I am now being financially penalized for delays and pressured sales tactics that were entirely outside my control. This experience has been unacceptable, and I would never consider purchasing another vehicle from Morrie’s Minnetonka Mazda based on how this has been handled.