Walser Mazda

Fabulous People. Professional service. Quality craftsmanship! Nick always tells me exactly what needs to be done and when.

When I was told my vehicle was ready the Service Representative explained tech did know why rear hatch wasn’t opening. He said he had looked up issue and said it could be reset by holding button down with hatch open. I don’t think Rep knew how to open door manually so I opened it. Reset did not work. I suggested reviewing fuses which we did with my direction. No success. I suggested maybe disconnecting battery to reset and we were about to when another tech was walking by and Rep asked him about problem and he suggested resetting again which we tried with no success. He suggested removing battery cables and holding positive and negative together then replacing. Success!! My concerns are what happened with tech who did original work; they did not make much of an effort to fix problem and left Service Rep hanging; who knew very little but at least tried to resolve issue (although with my prodding.)

Friendly staff, clean and inviting interior, easy to book online for appointments. The service department was efficient and offered a video review of my car before starting any repairs. They were great to work with when purchasing my car and I felt like I didn’t get the runaround received an honest price for both my trade in and new car.